Patient Collection Specialist

Honeycomb Management Group•Memphis, TN

1d•Onsite

About The Position

Honeycomb Management Group is a Managed Services Organization that manages primary care and specialty care practices across multiple locations in Memphis, Tennessee, and Mississippi. The organization is committed to supporting professional growth through a collaborative work environment focused on excellence and providing compassionate patient-centered care. The Patient Collection Specialist is a critical role responsible for the follow-up and resolution of patient receivables while maintaining excellent customer service.

Requirements

High school diploma or GED required.
Minimum of five (5) years’ experience in medical billing and collections.
Must be competent in medical billing of all commercial/private payers including familiarity with filing deadlines, appeal deadlines, and other payer-specific policies.

Nice To Haves

Some college experience preferred.
Practice management or clearinghouse software on an EHR/EMR platform, such as EClinicalWorks (ECW) experience preferred.

Responsibilities

Answer inbound calls from patients with billing inquiries.
Communicate with patients to discuss their account status.
Ensure patient demographics and insurance plans are current in EMR system.
Receive and post customer debit/credit card payments via telephone and mail receipt to patients.
Input comprehensive, clear notes into billing system describing all activities performed on outstanding claims and patient phone calls.
Print and work patient balance reports with outreach to the patients for payment.
Create payment plans for the patients.
Responsible for submitting patient balances to our third-party collection company.
Communicate to the clinics of patient balances for patients with an appointment and assist with payment plans.