Patient-Client Specialist - Cox North
About The Position
Occupational Medicine provides employer services as well as work injury care to a large number of employers groups across the region. The Patient-Client Specialist is typically the first contact our customers have over the phone or in person. The individual in this position plays a pivotal role in ensuring patients have a great experience from the moment they schedule an appointment to when they leave the office. This position requires individuals to have excellent customer skills and a basic working knowledge of front office clinical procedures. This position is responsible for the daily preparation and submission and oversight of clinical patient check-in and check-out procedures as well as billing practices. The Patient-Client Specialist must be capable of managing heavy workload and managing of several tasks at one time. Other duties may be assigned.
Requirements
- High School Diploma or equivalent
- Excellent customer skills
- Basic working knowledge of front office clinical procedures
- Capable of multi-tasking and answering multiple phone lines
- Experience working with large patient volumes on a daily basis
- Ability to communicate effectively with a variety of people
- Ability to work independently or as part of a team
Nice To Haves
- Previous experience in patient care and physician office work or worker’s compensation management and care
Responsibilities
- Daily preparation and submission and oversight of clinical patient check-in and check-out procedures
- Billing practices
- Managing heavy workload
- Managing of several tasks at one time
Benefits
- Medical
- Vision
- Dental
- Retirement with Employer Match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
