Roadside Event Specialist (Cox Fleet)
About The Position
Cox Automotive Fleet is hiring a detail-oriented Roadside Event Specialist II to support roadside service operations. The role handles major events, campaigns, and open events, helping provide service to customers and keep maintenance and repair work moving. The position is fully remote for employees who live more than 30 miles from 300 Commerce Dr, Cherryville, NC, and hybrid for those within 30 miles. All work must be performed within the United States. The specialist works with drivers, customers, and service providers to coordinate large-scale maintenance and repairs, including event-related operational needs, repair approvals, estimates, customer instructions, and billing. The role requires clear communication, careful attention to customer protocols, and the ability to manage multiple high-priority matters. The work shift is daytime, and travel is not required.
Requirements
- High school diploma or GED and 3 years of experience in a related field such as logistics, transportation, or automotive technology; alternatively, an advanced degree or certification or 5 years of related experience may be considered.
- Proficiency in Microsoft Office Suite for data entry, word processing, and email.
- Strong communication skills by phone, email, and in person.
- Ability to handle multiple high-priority projects.
- Must be authorized to work in the United States for any employer without current or future sponsorship.
- Must pass a pre-employment drug test.
Nice To Haves
- At least 1 year of experience in a previous Cox Fleet role as a Follow Up, Breakdown Specialist, or Managed Care.
Responsibilities
- Manage day-to-day operational needs for major events, including high-dollar repair approvals and serious situations such as accidents and police impounds.
- Ensure timely responses to repair needs and prompt handling of customer instructions for equipment.
- Ensure estimates are handled accurately.
- Communicate directly and effectively with customers, drivers, service providers, and coworkers.
- Ensure customer protocols are followed to the highest possible level.
- Ensure the correct billing is selected and communicated to the service provider.
Benefits
- Competitive salary and bonus/incentive plans.
- Work-life balance, flexible time-off policies, and accommodating work schedules.
- Healthcare coverage with multiple options for individuals and families.
- 401(k) retirement plan with company match.
- Professional development and continuing education opportunities.
- Parental leave, fertility coverage, and adoption assistance.
- Pet insurance and employee discounts.
- At least 6.67 hours of paid time off per month and seven paid holidays per calendar year.
- Bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- Medical, dental, and vision insurance may be offered.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
