Patient Checkout Associate

Sullivan Group HR•Savannah, GA

28d•Onsite

About The Position

The Patient Checkout Associate will be responsible for various checkout and receptionist duties. This includes checking patients out, collecting payments, answering and transferring calls, scheduling appointments, scanning and printing medical records, and providing backup for check-in procedures. The ideal candidate must be reliable, dependable, capable of multitasking, possess excellent telephone and computer skills, and deliver exceptional customer service.

Requirements

Minimum of 3 years' medical experience, preferably in a hospital or office practice setting.
Knowledge and demonstrated proficiency in performing clinical and/or administrative skills.
Knowledge of policies and procedures related to money management and patient confidentiality.
Skill in appropriate assessment and assistance techniques.
Skill in appropriate use of universal precautions, safe workplace, and confidentiality methods.
Skill in health information management by appropriately charting patient data.
Skill in use of computer.
Ability to perform independently within department's policies and procedures.
Ability to exercise professionalism in dealing with all levels of personnel, patients, and patients' families.
Ability to communication clearly.
Ability to work effectively as team members with physicians and other staff.
Ability to respond to changing demands in a flexible manner.
Reliable and dependable.
Able to multi-task.
Possess excellent telephone and computer skills.
Provide exceptional customer service.

Responsibilities

Assisting front desk receptionists in answering patient calls using a multi-line phone system with professional phone etiquette.
Schedule, reschedule, and coordinate patient appointments as needed using our electronic health system.
Collects all co-pays, deductibles, self-pay fees and patient balances.
Reviews all balances and assist patients in setting up a payment plan when needed.
Accurately documents collections notes in patient charts.
Records deposits and cash payments in an accurate and timely manner.
Assists referral and billing specialists with referral information and patient demographic data.
Reviews OB benefits with patients so they understand their responsibility in payment portions.
Maintains strict confidentiality; adheres to all HIPAA guidelines/regulations.
Assists with check-in when needed (answering/transferring phones, checking in patients, collection insurance information, patient forms, co-pays, and records and scanning).
Communicates with and assists physicians, patients, and coworkers in a professional and courteous manner.
Performs clinical and non-clinical duties assigned by Supervisor.
Reports to work on a regular and consistent basis.
The job holder must demonstrate current competencies applicable to job position.