PT Checkout Associate

Richland Library•Columbia, SC

4d•Onsite

About The Position

Richland Library is seeking to hire a Part-Time Checkout Associate at our Main location. This role involves direct customer interaction, assisting with library materials, technology, and providing information about library services. The associate will also support departmental needs, maintain the collection, handle fees, and enforce library policies. The position requires excellent customer service skills and adherence to safety guidelines.

Requirements

High School diploma or GED
Two (2) years of directly related experience
Equivalent combination of education, certification, training, and/or experience

Responsibilities

Works directly with customers locating, checking out, and renewing materials, placing holds, using automated library system.
Assists customers (in-library and on telephone) with basic informational and directional requests.
Assists customers with using PAC terminals, copiers, and other equipment.
Answers reference and technology questions, responds to customer requests, completes complex processes correctly, interprets Library policies and procedures to customer and other staff members, and refers customers to professional staff for assistance as appropriate.
Supports departmental / location needs, including but not limited to, maintaining supplies, statistics, cleaning, checking and trouble-shooting equipment, scheduling and confirming meeting rooms, and maintaining orderliness of the Library’s collection.
Implements best practice standards and assures alignment with guidelines, policies, and procedures.
Answers directional and informational questions about the library, including its services, materials, programs, and initiatives.
Conducts searches for holds and other materials on shelves using printouts and lists.
Empties materials return boxes, transports materials and processes returned items.
Gathers, compiles, or submits required data and statistics.
Handles fees and payments.
Enforces the Richland Library Code of Conduct and follows established guidelines.
Performs other duties as assigned.
Follows organizational, County, and public health and safety guidelines and protocols and performs job functions in a safe manner; reports all safety hazards per established policies and procedures.
Attends and participates in staff and professional group meetings; stays current on new trends and best practices.
Learns and consistently exhibits Richland Library’s brand promises in all interactions with customers and colleagues; provides outstanding customer service to all internal and external customers; successfully ascertains and meets the individualized needs of each customer.
May be required to work nights and weekends based on organizational responsibilities and job requirements.