Patient Care & Treatment Sales Coordinator

Grand Mission Dentistry•Richmond, TX

16d•Onsite

About The Position

This is a sales position focused on helping patients make informed decisions about their dental health. The role involves understanding dental diagnoses and treatment recommendations, explaining them to patients in clear language, and guiding them through financial and payment options. The goal is to build trust, listen to patient concerns, and confidently assist them in moving forward with treatment. The position requires strong communication, sales, and follow-up skills, with a focus on performance and achieving measurable results. While dental knowledge is not required initially, a willingness to learn the clinical aspects of dentistry is essential. The role offers significant earning and growth potential within a team-oriented environment.

Requirements

Natural ability to connect with people.
Quick learner.
Confident communication skills.
Ability to follow through.
Motivation by goals and results.
Comfortable helping people make important decisions.
Comfortable discussing money and financial investments.
Ability to handle rejection professionally and maintain energy.
Desire to become exceptional at the role.
Ability to listen closely and recognize barriers to decision-making.
Persistence without being pushy.
Motivation by goals, measurable results, and accountability.
Ability to handle hearing 'no' without taking it personally.
Proactive follow-up instead of waiting for the patient to call back.
Ability to handle multiple responsibilities without becoming overwhelmed.
Initiative-taking.
Openness to coaching and feedback.
Willingness to take notes, ask questions, study, and apply learning.
Desire for greater responsibility as knowledge and performance grow.
Team player with a supportive attitude towards teammates.
Comfortable being measured by results.
Willingness to consistently follow up.
Genuine desire to learn the clinical side of dentistry.
Desire for feedback and continuous improvement.
Desire for increased responsibility and earning potential.
Desire to work in a performance-driven environment.
Sales experience is helpful, but not required.
Demonstrated ability to build relationships.
Demonstrated ability to communicate confidently.
Demonstrated ability to influence decisions.
Demonstrated ability to work toward goals.
Demonstrated ability to learn quickly.
Flexibility within operating hours.
Availability to work two Saturdays per month.

Nice To Haves

Sales experience.
Relevant backgrounds may include: Sales, Luxury retail, Automotive, Banking or financial services, Apartment leasing, Recruiting, High-level customer service, Other goal-driven, customer-facing positions.

Responsibilities

Understand common dental diagnoses and treatment recommendations.
Understand what happened during the doctor's examination.
Recognize what the doctor is showing on X-rays, photographs, and digital scans.
Review X-rays and iTero scans with patients to reinforce and help explain the doctor's findings.
Translate dental terminology into language patients can understand.
Reinforce the doctor's recommendations without diagnosing or changing the treatment plan.
Explain the purpose and value of recommended treatment.
Understand the differences between routine, restorative, cosmetic, periodontal, implant, and complex dental care.
Answer common patient questions confidently.
Recognize when a clinical question needs to be returned to the doctor.
Present treatment plans ranging from routine care to comprehensive cases involving significant financial decisions.
Discuss large financial investments comfortably and professionally.
Clearly explain treatment, investment, and available options.
Help patients make informed decisions.
Collect appropriate deposits or payments.
Schedule treatment.
Follow up with patients who are not ready to commit immediately.
Meet clear expectations, goals, and measurable targets.
Collaborate with teammates and support the overall team effort.