Patient Care Technician

WellNow Urgent Care • Battle Creek, MI

1d

About The Position

WellNow Urgent Care is hiring a Patient Care Technician to support clinical and front-end operations and help deliver convenient, quality care to urgent care patients. The technician connects the front-end and clinical teams, supports providers, and contributes to patient flow and service. The role includes patient care, reception, and occupational medicine responsibilities. WellNow has more than 150 locations across New York, Illinois, Indiana, Michigan, and Pennsylvania, with opportunities to transfer among facilities in those markets.

Patient care duties include obtaining histories and vital signs; collecting and processing laboratory samples; performing point-of-care tests; assisting providers with exams and procedures; documenting patient information; maintaining examination rooms and equipment; and protecting patient confidentiality. Reception duties include greeting and registering patients, explaining accepted insurance and pricing, triaging calls, collecting patient payments, handling reports, and cleaning the clinic. Occupational medicine duties include processing documentation and conducting workplace testing.

The starting salary is $18.00 per hour. WellNow offers a benefits package that includes parental leave, continuing education, medical benefits with vision coverage and FSA/HSA options, prescription drug coverage, a 401(k) plan with company match, free urgent care visits for employees and eligible dependents, provided scrubs, promotional growth opportunities, and monthly performance and productivity bonuses.

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• High school diploma or GED.
• Ability to complete and maintain CPR certification.
• Computer skills, including the ability to register patients promptly and use electronic medical records (EMR).
• Ability to identify equipment problems and correct them or notify the team leader.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Excellent listening and note-taking skills.
• Ability to apply written instructions and standardized work practices.
• Strong written and verbal communication skills, including grammar and spelling.
• Detail-oriented, with the ability to work accurately.
• Ability to work effectively as part of a team.
• Friendly, customer-service-oriented approach.
• Ability to manage high call and patient volumes.

Nice To Haves

• Experience in urgent care, occupational medicine, and/or phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through a recognized program, such as CCMA from the National Healthcare Association, CMA from the American Association of Medical Technologists, or RMA from American Medical Technologists.

Responsibilities

• Obtain patient histories and vital signs.
• Perform phlebotomy to collect laboratory samples when certified.
• Complete paperwork and computer work for tests involving blood, urine, tissue, and culture samples.
• Perform point-of-care tests, including strep, mono, glucose, influenza, urine pregnancy, and urinalysis testing.
• Schedule and coordinate records for ancillary patient care.
• Assist providers with examinations and tests, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and Ortho-Glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is in working order; identify equipment problems and correct them or notify the team leader.
• Log laboratory procedures and process related paperwork using computer equipment.
• Maintain examination rooms and stock medical supplies.
• Support good patient flow, accompany providers to the bedside, and perform tasks that improve provider efficiency during a shift.
• Document provider-dictated patient histories, including history of present illness, review of systems, medical and surgical history, family and social history, medications, and allergies.
• Document patient medical history, physical examination findings, and procedures as performed by the provider.
• Participate in continued clinical and patient-experience training and support the urgent care specialty.
• Explain accepted and out-of-network insurance and pricing to patients.
• Greet patients and complete registration in a timely manner.
• Answer and appropriately triage phone calls.
• Collect patient responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after shifts.
• Ensure occupational medicine documentation is completed accurately and scanned into the EMR promptly in accordance with company protocols and regulatory standards.
• Complete occupational medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.

Benefits

• Parental leave.
• Continuing education opportunities.
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage.
• 401(k) plan with company match.
• Free urgent care visits for employees and eligible dependents.
• Scrubs provided.
• Promotional growth opportunities.
• Monthly performance and productivity bonus.
• Competitive salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED