Patient Care Technician Emergency Department ED

HonorHealth•Phoenix, AZ

2d•Onsite

About The Position

The PRN Patient Care Technician (PCT) / Health Unit Coordinator (HUC) role supports a fast-paced, 21-bed Emergency Department serving a diverse patient population, including pediatric patients in a pediatric-prepared unit working toward Primary Stroke Center designation. The role includes direct patient care and coordination responsibilities, with a typical patient-to-PCT ratio of approximately 12:1. Team members are trained in essential ED skills such as phlebotomy, EKGs, wound care, and splinting. The department is located in a modern facility with updated equipment and is described as having a compassionate, patient-centered team, strong quality metrics, and excellent patient experience scores. The position is described as full-time on the night shift, working three 12-hour shifts from 7:00 PM to 7:30 AM. Self-scheduling is available for shifts and weekend coverage; scheduled workdays may vary, with no set or fixed days. Weekend and holiday rotations are required. Weekend, evening, and night shift differentials are offered where applicable. The Patient Care Technician provides patient-related care across the life span of patients served in the independent unit. The technician assists, observes, and reports patient changes to a licensed caregiver and maintains accurate medical record documentation related to care delivered. Direct patient care is performed in collaboration with and under the direct supervision of a licensed caregiver, including personal care, activities of daily living, vital signs, intake and output, ambulation, interventions, and selected portions of the patient care plan as directed by a nurse. The role also addresses or directs questions and concerns from patients, families, caregivers, or health care team members, and performs other duties as assigned.

Requirements

High school diploma or GED.
Completion of Block 1 in Nursing, or qualification as a Medical Assistant (MA), Nursing Assistant (NA), Emergency Medical Technician (EMT), or Behavioral Health Technician (BHT), or six months of experience in a healthcare setting within the last year.
Basic Life Support (BLS) certification.
Availability for night shifts of three 12-hour shifts from 7:00 PM to 7:30 AM.
Participation in weekend and holiday rotations.

Nice To Haves

Six months of acute care experience.
Certified Nursing Assistant (CNA) certification.
Emergency Medical Technician - Basic (EMT) license.

Responsibilities

Provide and collaborate on direct patient care under the direct supervision of a licensed caregiver.
Provide personal care and assist with activities of daily living, vital signs, intake and output, ambulation, interventions, and selected portions of the patient care plan as directed by a nurse.
Assist, observe, and report changes in patient condition to a licensed caregiver.
Maintain accurate medical record documentation related to care delivered.
Address or direct questions and concerns from patients, families, caregivers, or health care team members.
Perform other duties as assigned.