Patient Care Technician

LifeStance Health•Elmhurst, NY

21d•Onsite

About The Position

The Patient Care Technician provides direct care to patients receiving Transcranial Magnetic Stimulation (TMS) services. The role administers and manages clinical services, interacts regularly with patients, and performs additional office administrative tasks as time allows. The technician is trained to administer in-office therapeutic treatments under the direction of a physician and uses TMS equipment as part of the care team. The position is based at 180 W Park Ave Ste 150, Elmhurst, Illinois, and may require occasional travel within the assigned region to provide coverage and promote TMS services in the community.

Requirements

Two or more years of related experience in a healthcare setting.
BLS and CPR certification.
Proficiency in Microsoft Office and exposure to data management software.
Experience operating a medical or mechanical device.
Strong communication skills and attention to detail.
Legally authorized to work in the United States.
Demonstrated awareness, inclusivity, sensitivity, humility, and experience working with people from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other cultural backgrounds.

Nice To Haves

Certified Medical Assistant certification preferred.

Responsibilities

Explain TMS procedures to patients and answer TMS-related calls with clear information and assistance.
Use standard protocols to assess prospective patients' eligibility for TMS and schedule initial consultations with a TMS provider at the patient's preferred location.
Contact patients, answer incoming calls, and schedule appointments.
Respond to payment inquiries, collect payments, and discuss outstanding balances with patients to facilitate payment.
Review, update, and organize insurance information according to established protocols.
Gather patient information and document, submit, and manage prior authorizations.
Ensure new-patient paperwork is completed accurately and uploaded to the patient's chart before appointments.
Send and accept patient forms through the Electronic Health Record.
Coordinate care with internal and external clinicians.
Use TMS equipment as a member of the care team and engage with patients during treatment to help them remain comfortable and alert.
Clean and disinfect the TMS chair between patients.
Maintain an organized clinic preparation and workflow to support an efficient patient experience.
Travel within the assigned region as needed to provide coverage and market TMS services to mental health providers, community centers, and hospital systems.