Patient Care Technician

BHS•New Albany, IN

26d•Onsite

About The Position

The Patient Care Technician (PCT) supports examination and treatment activities under the direct supervision of a physician in Baptist Health Medical Group’s Cardiac Surgery practice in New Albany, Indiana. The role coordinates patient flow and supports an exceptional patient experience by preparing for visits, gathering and updating patient information, rooming patients, and assisting with administrative and clinical office processes. The PCT uses the EPIC electronic health record system and communicates respectfully with pharmacies, insurance companies, patients, and physicians while upholding Baptist Health’s mission and core values.

Requirements

High school diploma or equivalent.
Basic computer skills, specifically navigating databases containing highly confidential information.
Basic Life Support and other advanced training as appropriate.

Responsibilities

Coordinate patient flow throughout visits to support an exceptional patient experience.
Review provider schedules and patient records in advance to ensure required information is available before appointments.
Obtain missing information from patients and help keep medical records accurate and up to date.
Room patients and capture vital signs, medical history, social and family history, medication usage, and preferred pharmacy information.
Obtain patient medical history information and support examination and treatment activities under direct physician supervision.
Stock the clinic with supplies.
Navigate the EPIC electronic health record system.
Schedule appointments and follow up with patients about appointments.
Check for prior authorizations and schedule tests, procedures, and consultations.
Communicate respectfully with pharmacies, insurance companies, patients, and physicians.
Comply with state and federal regulatory requirements, including HIPAA and OSHA requirements.