Patient Care Technician

Iroquois Memorial Hospital & Resident Home•Watseka, IL

2d•Onsite

About The Position

What does it mean to be a team member at Iroquois Memorial Hospital? It means that the patient is truly at the center of everything we do. It means that the quest for excellence is not just a goal, but a given. It means building an environment where our providers and our employees can deliver the best in healthcare. It also means that each employee or volunteer is vital to the healing process, because we can only achieve the extraordinary together. The Patient Care Tech performs reception, clerical & secretarial duties while functioning as the focal communication source in the work station. This role works closely with management, staff, families, physicians, other employees, and visitors. The Patient Care Tech assists to maintain the department in a constant state of readiness and an adequately stocked, well organized and clean department, and assists the nurses in providing the best care for our patients.

Requirements

High school diploma or equivalent required
Possesses a service orientation
Able to take vital signs
BLS certification
Passes EKG testing yearly

Nice To Haves

Knowledge of medical terminology, clerical skills & basic data entry skills preferred

Responsibilities

Communicates with peers, other health team members, patients and visitors
Adaptable and flexible
Ability to perform multiple tasks and self-start with minimal direction from nursing staff
Utilizes AIDET
Resolves problems and adapts easily to change
Maintains positive working relationships and avoids negativity
Utilizes down time productively or in a way that benefits the patient
Avoids waste; utilizes equipment and supplies effectively
Uses computer for only purposes as assigned
Maintains the current medical record and database
Maintains up to date manuals/books
Performs clerical duties and operates various office equipment
Schedules patients for appointments
Greets patients and completes registration, confirms insurance eligibility and gathers paperwork necessary to ensure the clinic can bill for services
Communicates with patients in person and over the phone to ensure that their requests are recorded and transferred to the appropriate clinic staff, billing staff or administrative staff to handle
Sort incoming mail and faxes to appropriate staff