Patient Care Technician

The Kroger Co.•Hilliard, OH

14d•$17 - $18

About The Position

Under the day-to-day direction of the on-duty nurse practitioner or physician assistant, the Patient Care Technician helps maximize patient flow through the clinic while providing a strong patient experience. The role performs administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy, and demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The technician helps maintain a safe, quality-based, survey-ready healthcare environment; welcomes and assists patients; manages registration, payment, insurance information, and clinic flow; and supports clinic cleanliness and organization. In designated clinics, technicians who have completed competencies obtain vital signs and patient history and enter information in the EHR. Advanced Patient Care Technicians with required competencies may assist providers with ordered specimen collection and report negative laboratory results to patients as directed by the provider. Float technicians travel to designated clinics within a specified geographic area.

Requirements

High school diploma or GED.
Basic computer skills.
Excellent administrative, communication, and organizational skills, with high attention to detail.
Basic math skills, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced, team-based environment.
Excellent customer service, organizational, and task-management skills.

Nice To Haves

Previous experience in retail, customer service, or healthcare.
Knowledge of infection control practices.

Responsibilities

Assist in maintaining a safe, quality-based, survey-ready healthcare environment as required to maintain Joint Commission Accreditation.
Greet customers or potential patients in the front area or near the clinic.
Clean and organize the clinic daily, including removing trash, receiving and putting away supply orders, cleaning floors and examination rooms, and disinfecting equipment.
Answer questions in the front area while following HIPAA guidelines; consult the provider about questions concerning the scope of services.
Use the Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting-room flow.
Complete patient registration and place patients under the appropriate scheduler book for the provider on duty.
Verify the identity of the patient or responsible party using a government-issued source.
Determine and explain available payment methods, including prompt pay, voucher system, or accepted insurance plans; collect payments and record them in the EHR.
Collect applicable insurance information and record payments in the EHR.
Scan appropriate documents or alert the provider when scanning must be completed by the provider.
Escort patients to exam rooms and determine their chief complaints.
In designated clinics, after completing required competencies, obtain vital signs and patient history and enter the information in the EHR.
Continue processing patients in the waiting area according to appropriate clinic flow.
Guide waiting patients and potential patients on registration, wait times, available services, and payment methods.
Answer phones, respond to questions, return patient and provider calls, and complete daily patient callbacks according to policy.
Participate in and prepare for off-site events as needed.
Assemble weekly supply orders for provider approval; prepare packages, laboratory specimens, and mail for shipping.
For float assignments, travel to designated clinics within a specified geographic area.
Advanced Patient Care Technicians with required competencies may assist providers, within company protocols, in obtaining specimens for testing as ordered and report negative laboratory results to patients as directed by the provider.
Perform the essential job functions with or without reasonable accommodation.