Patient Care Technician

WellNow Urgent Care • Auburn, NY

22d

About The Position

WellNow Urgent Care is hiring a Patient Care Technician to support clinical and front-end operations and help deliver convenient, quality care to urgent care patients. The role connects the reception and clinical teams, supports patient flow and provider efficiency, and includes patient care, reception, and occupational medicine duties. WellNow has more than 150 locations across New York, Illinois, Indiana, Michigan, and Pennsylvania, with opportunities to transfer among facilities in its markets and grow as the company expands. Starting pay is $20.00 per hour.

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• High school diploma or GED.
• Ability to complete and maintain CPR certification.
• Computer skills, including the ability to register patients promptly and use electronic medical records (EMR).
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Excellent listening and note-taking skills.
• Ability to follow written instructions and standardized work practices.
• Strong communication skills, including grammar, spelling, and verbal communication.
• Detail-oriented, with the ability to work accurately.
• Ability to work well on a team.
• Friendly and customer-service oriented.
• Ability to manage high call and patient volumes.

Nice To Haves

• Experience in urgent care, occupational medicine, and/or phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through one of the following programs: Clinical Medical Assistant (CCMA) – National Healthcare Association; Certified Medical Assistant (CMA) – American Association of Medical Technologists; Registered Medical Assistant (RMA) – American Medical Technologists.

Responsibilities

• Take patient histories and obtain vital signs.
• Perform phlebotomy to collect laboratory samples if certified.
• Complete paperwork and computer work for laboratory tests ordered on blood, urine, tissue, and culture samples.
• Perform point-of-care testing, including strep, mono, glucose, influenza, urine pregnancy, urinalysis, and blood glucose tests.
• Schedule and coordinate records for ancillary patient care.
• Assist providers with examinations and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and ortho-glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is in working order and identify equipment problems, correcting them or notifying the team leader.
• Log completed laboratory procedures and process related paperwork using computer equipment as directed.
• Maintain examination rooms and stock medical supplies.
• Support patient flow, accompany providers to the bedside, and perform tasks that improve provider efficiency during a shift.
• Document provider-dictated patient history, including history of present illness, review of systems, medical and surgical history, family and social histories, medications, and allergies.
• Document patient medical history, physical examination findings, and procedures performed by the provider.
• Explain accepted and out-of-network insurance and pricing to patients.
• Greet patients and complete registration in a timely manner.
• Answer and appropriately triage phone calls.
• Collect patient responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after the shift.
• Accurately complete and promptly scan Occupational Medicine documentation into the EMR in accordance with company protocols and regulatory standards.
• Perform Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.
• Maintain a focus on urgent care and participate in continued clinical and patient experience training.

Benefits

• Competitive salary.
• Parental leave.
• Continuing education opportunities.
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage.
• 401(k) plan with company match.
• Free urgent care visits for employees and eligible dependents.
• Scrubs provided.
• Opportunities for promotional growth.
• Monthly performance- and productivity-based bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED