Patient Care Technician-FT-Family Medicine-Spanish Fork

Revere Health•Spanish Fork, UT

About The Position

At Revere Health, the Patient Care Technician supports the organization’s value-based care mission. As a member of the Patient Communication Team, this role supports patient communication, appointment scheduling, and administrative coordination to help patients receive timely, professional, and courteous assistance and to support efficient clinic operations. The position helps improve patient access, support preventive care initiatives, and reduce the administrative workload on Medical Assistants. The schedule is Monday through Friday, 7:45 a.m. to 5:00 p.m., four days a week.

Requirements

Strong verbal and written communication skills.
Excellent organizational skills and attention to detail.
Ability to multitask and work effectively in a fast-paced medical office.
Professional, compassionate, and patient-focused demeanor.
Ability to use computer systems and learn electronic medical record workflows.
Ability to maintain confidentiality and exercise good judgment when handling patient information.

Nice To Haves

High school diploma or equivalent preferred.
Previous healthcare, medical office, call center, or customer service experience preferred.
Bilingual in English and Spanish is a plus but is not required.

Responsibilities

Answer incoming patient calls and respond to general patient inquiries professionally and courteously.
Assist patients with appointment scheduling, follow-up questions, and navigating clinic services.
Provide excellent customer service while maintaining patient confidentiality.
Address patient concerns within the scope of the position and escalate issues as appropriate.
Manage service request messages and coordinate prescription-related inquiries and test result requests.
Schedule wellness visits.
Direct patient concerns to appropriate clinical staff.
Collaborate with the Patient Communication Team, Medical Assistants, providers, and front-office staff.
Follow established message-routing protocols and provider-specific instructions.
Perform other related duties as assigned.