Patient Care Technician-FT-Family Medicine-Spanish Fork

Revere Health • Spanish Fork, UT

9d

About The Position

At Revere Health, the Patient Care Technician supports the organization’s mission to improve treatment outcomes and keep healthcare costs down. As a member of the Patient Communication Team, this role supports patient communication, appointment scheduling, and administrative coordination to provide timely, professional, and courteous assistance and help clinic operations run efficiently. The position handles patient calls, service request messages, prescription-related inquiries and test result requests, wellness visit scheduling, and directs patient concerns to appropriate clinical staff. It helps improve patient access, support preventive care initiatives, and reduce the administrative workload on Medical Assistants.

Requirements

• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced medical office.
• Professional, compassionate, and patient-focused demeanor.
• Ability to use computer systems and learn electronic medical record workflows.
• Ability to maintain confidentiality and exercise good judgment when handling patient information.

Nice To Haves

• High school diploma or equivalent preferred.
• Previous healthcare, medical office, call center, or customer service experience preferred.
• Bilingual in English and Spanish is a plus but is not required.

Responsibilities

• Answer incoming patient calls and respond to general patient inquiries professionally and courteously.
• Assist patients with appointment scheduling, follow-up questions, and navigating clinic services.
• Provide excellent customer service while maintaining patient confidentiality.
• Address patient concerns within the scope of the position and escalate issues as appropriate.
• Manage service request messages and coordinate prescription-related inquiries and test result requests.
• Schedule wellness visits.
• Collaborate with the Patient Communication Team, Medical Assistants, providers, and front-office staff.
• Follow established message-routing protocols and provider-specific instructions.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED