About The Position

Mercy Health is a faith-based, patient-focused organization committed to enhancing the health and well-being of people through exceptional care and a culture of compassion, collaboration, excellence, and respect. The Patient Care Technician (PCT) provides basic health care and support to patients under the guidance of a Registered Nurse or designated healthcare professional. The role includes cleaning and sanitizing patient rooms, monitoring patients’ health and vital signs, and assisting with basic needs such as feeding and grooming. The PCT supports patient comfort, safety, and independence through basic care, mobility assistance, accurate documentation, and communication with nurses. This position is with the Float Pool at St. Elizabeth Boardman Hospital.

Requirements

  • Complete one of the following: a nursing aide training program; STNA state testing (required if working in Ohio long-term care); CNA certification; nurses aide state testing; a nursing program including one clinical nursing course and one clinical rotation; or one year of relevant clinical-setting experience.
  • Obtain BLS Basic Life Support certification from an approved source before providing direct patient care.
  • Demonstrate problem-solving skills and excellent communication and interpersonal skills.
  • Engage professionally with staff and patients.
  • Be able to act proactively in a rapidly changing environment.

Nice To Haves

  • BLS Basic Life Support certification upon hire.
  • Recent experience in acute care, a physician’s office, home health or hospice, or a long-term care facility; experience in the setting where the applicant is applying is preferred.
  • EPIC Electronic Health Record (EHR) training.

Responsibilities

  • Provide basic patient care, including comfort, vital-sign measurement, personal care, hygiene, mobility assistance, and unit-based specialty duties.
  • Act as a liaison between patients and nurses by reporting changes and concerns.
  • Provide high-level customer service to patients, patients’ families, visitors, and employees.
  • Complete accurate, precise, and timely documentation when applicable to patient care.
  • Participate in handoff and report pertinent information about patient and departmental needs when arriving and leaving.
  • Perform delegated tasks after competency has been validated.
  • Mobilize patients using therapeutic transfer techniques that promote independence and safety.
  • Encourage patients to complete tasks as independently as possible.
  • Individualize care based on patients’ interests and hobbies.
  • Sanitize and clean patients’ rooms and assist patients with basic needs such as feeding and grooming.

Benefits

  • Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
  • Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
  • Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
  • Tuition assistance, professional development, and continuing education support.
  • Benefits may vary based on market and employment status.
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