Patient Care Technician - 11 West Unit

Carilion Clinic • Roanoke, VA

12d • Onsite

About The Position

The Patient Care Technician performs basic clerical and technical clinical services related to patient care, cleanliness, safety, and comfort. The role provides quality service through a team-oriented, collaborative approach to patient care. The position is on 11 West, a 28-bed medical-surgical unit primarily serving Trauma/Neurosurgery, Urology, and General Surgery patients, and also caring for orthopedic surgery, hospitalist, and other medicine patients. The unit has a dedicated Neurosurgical ACP daily.

The technician provides basic nursing care and technical skills for specified age groups according to established standards, assists patients with activities of daily living, and documents and reports observations to licensed staff. The role also supports unit operations, patient flow, quality and safety activities, communication with patients and visitors, and the cleanliness and organization of the unit. Some clinical tasks may be performed when the employee has the appropriate competencies.

This is a full-time day-shift position, with every other weekend and rotating holidays. A $7,500 sign-on bonus is available to eligible external candidates who meet applicable guidelines.

Requirements

• High school diploma or GED required.
• Effective interpersonal, communication, and teamwork skills required.
• Must successfully complete position orientation and competency validation.
• A Certified Nursing Assistant credential is required if working in a critical access facility.

Responsibilities

• Provide basic nursing care and perform technical skills for specified age groups according to established standards.
• Assist patients with activities of daily living.
• Document and report patient observations to licensed staff.
• Transport patients, supplies, specimens, and equipment within the facility.
• Contribute to performance improvement activities and participate in unit quality activities and other activities that support desired outcomes.
• Assist with chart audits and participate in organization councils or committees as applicable.
• May lead unit huddles and participate in unit-based interdepartmental patient rounds.
• Support staff scheduling, including covering lunch assignments.
• Review medical records for outstanding orders and notify the nurse of stat orders and medication changes.
• Order, stock, and organize department or unit supplies and equipment.
• Assist patients and visitors with wayfinding, answer phones, and help create meaningful connections.
• Clean unit-based equipment between patients and gather supplies needed to operate equipment.
• Operate and maintain general office equipment.
• Support timely admission, transfer, and discharge processes, keeping the patient experience as the focus.
• Assist with coordination of patient flow using department- or unit-specific software and the Intranet.
• Promote process-improvement initiatives in support of unit outcomes and the organization's mission.
• Welcome and assist patients and visitors, including registration, and model service excellence as the face of the unit.
• Receive and screen telephone and patient-call-system calls, route calls appropriately, and take accurate messages.
• Monitor cleanliness of waiting and break rooms and conduct safety and environmental rounds with multidisciplinary team members.
• Participate in the sitter process when appropriately competent.
• Assist with regulatory compliance, including assigned checks of refrigerators, glucose meters, equipment-room storage, and code carts.
• May perform phlebotomy, nonsterile wound-care dressing changes, saline-lock replacement or removal, and colostomy-bag changes when competency requirements are met.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Employer-funded pension plan, vested after five years.
• Voluntary 403(b) plan.
• Paid time off accrued from day one.
• Onsite fitness studios and discounts to Carilion Wellness centers.
• Access to the Personify Health health and wellness app.
• Childcare discounts.
• Continued education and training.
• A $7,500 sign-on bonus is available to eligible external candidates who meet applicable guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED