Patient Care Technician

Baptist Healthcare System•New Albany, IN

25d

About The Position

The Patient Care Technician supports examination and treatment activities under the direct supervision of a physician at Baptist Health Medical Group’s Cardiac Surgery clinic in New Albany, Indiana. The role helps coordinate patient visits and provide an exceptional patient experience by managing patient flow, preparing rooms, and ensuring accurate, up-to-date medical records. The technician gathers patient history and vital-sign information, uses the EPIC electronic health record system, and assists with scheduling, follow-up, prior authorizations, tests, procedures, and consultations. The position also involves communicating respectfully with patients, pharmacies, insurance companies, and physicians while upholding Baptist Health’s mission and core values.

Requirements

High school diploma or equivalent.
Basic computer skills, specifically navigating databases containing highly confidential information.
Basic Life Support and other advanced training as appropriate.

Responsibilities

Coordinate and manage patient flow throughout clinic visits.
Review provider schedules and patient records before visits to ensure required information is available.
Obtain missing information from patients and help keep medical records accurate and up to date.
Room patients and obtain vital signs, past medical history, social and family history, medication usage, and preferred pharmacy information.
Stock the clinic with supplies.
Navigate the EPIC electronic health record system.
Schedule and follow up on appointments, and check for prior authorizations.
Schedule tests, procedures, and consultations.
Communicate respectfully with pharmacies, insurance companies, patients, and physicians.
Comply with state and federal regulatory requirements, including HIPAA and OSHA.