Patient Care Technician - Inpatient Holding, Part-time, Evenings

NYU Langone Health • Village of Mineola, NY

3d • Onsite

About The Position

The Patient Care Technician assists professional nurses in caring for patients and families by completing assigned patient-care tasks. The role provides competent, safe, and compassionate care, with an understanding of the challenges associated with hospitalization, procedures, and diagnostic tests. The technician also supports the unit by maintaining supplies, equipment, and a safe environment, and demonstrates NYU Langone Health Core Values in all aspects of job performance.

The technician supports patient safety, comfort, communication, and unit operations. They observe and report patient behavior and other relevant observations to the responsible nurse, complete delegated responsibilities, assist with patient activities and transitions, and carry out assigned clinical tasks such as phlebotomy, glucose fingersticks, and electrocardiograms. The role also includes helping maintain a clean, safe, and orderly patient-care environment and supporting the healthcare team.

Requirements

• High school graduation or equivalent.
• One of the following: graduation from a Patient Care Technician program and at least 6 months of hospital experience; CNA graduation plus completion of EKG and phlebotomy courses, eligibility for PCT certification, and at least 6 months of hospital experience; or PCT certification through the National Healthcareer Association (NHA) and at least 6 months of hospital experience.
• Basic Life Support or Heartsaver CPR/AED certification issued by the American Heart Association, required upon entry to the position.
• Complete the PCT online program within 3 months of hire.
• Working knowledge of English, demonstrated through verbal, reading, and writing abilities.
• Strong customer service and communication skills.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Knowledge of another language is an asset.

Responsibilities

• Demonstrate knowledge of and incorporate NYU Langone Health Core Values into job duties.
• Respect patient confidentiality, privacy, dignity, and rights.
• Be accountable for supplies, equipment, and environmental support.
• Assist with data collection for unit quality and performance improvement activities, including patient satisfaction measures.
• Assist nurses in reviewing patient and family responses and satisfaction and in corrective action planning.
• Recognize personal limitations and request assistance when needed.
• Discuss educational concerns and goals with the Nurse Manager or appropriate leadership, and seek learning resources for identified needs.
• Participate in orientation of other patient care technicians, unit meetings, and conferences.
• Complete annual mandatory education requirements for patient care technicians.
• Demonstrate awareness of the needs and behaviors of patients across age groups and cultures.
• Support unit activities as requested and assist in emergencies as directed.
• Use specialized skills and safety practices when performing assigned patient-care tasks, including phlebotomy, glucose fingersticks, and electrocardiograms.
• Follow infection prevention and control standards.
• Assist with data collection and assigned activities; maintain patient and family safety and comfort; and assist with admission, transfer, and discharge procedures according to unit operations.
• Communicate responsiveness and support verbally and nonverbally to patients, families, and staff.
• Observe general patient behavior and report it to the assigned registered nurse.
• Perform safety observations for patients on continuous observation or in restraints, according to policy and direction.
• Assist patients with activities as applicable and complete responsibilities delegated by the registered nurse.
• Communicate clearly, caringly, and respectfully with patients, families, nurses, and other healthcare team members; function as a respectful team member.
• Answer patient call lights promptly and effectively, assist with personal care and activity requests, and refer requests outside the technician's role to the assigned professional nurse.
• Report patient observations to the responsible professional nurse and respond to tasks delegated by registered professional nurses.
• Secure patients' personal property and handle valuables according to hospital procedures; maintain nursing-unit cleanliness as appropriate to the position.
• Provide direct assistance to team members, including nurses, physicians, nursing attendants, unit clerks, escort, dietary, and other healthcare employees.
• Help prepare patients for scheduled appointments, including placing them on stretchers or in wheelchairs; run errands to other departments, including delivering specimens and equipment.
• Keep patient environments, equipment, care areas, and units clean, safe, and orderly.
• Ensure necessary equipment and supplies are available in patient rooms and on the unit.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED