Patient Care Technician - Defiance Regional Hospital - Coping Center

ProMedica•Defiance, OH

About The Position

The Patient Care Technician (PCT) at ProMedica supports patient health and safety by providing direct patient care and clerical assistance to the health care team. The position assists with examinations, procedures, patient data collection, and other patient-care processes, while ensuring supplies and equipment are available and functioning. It also supports procedure scheduling and admission, discharge, and transfer processes; answers and directs calls; and transports specimens, documents, supplies, and patients. The PCT provides care according to patient needs and developmental level, collects and documents patient data, and reports abnormal findings or unresolved needs to the registered nurse. The role also helps maintain a clean, safe, and secure environment, supports unit operations, and communicates with patients, families, visitors, and coworkers. The listed accountabilities describe the general nature of the work and are not exhaustive.

Requirements

High school graduate.
Clerical and computer skills, including the ability to use office equipment.
Experience or coursework in medical terminology, or passing a medical terminology test.
Ability to pass position competencies.
Even temperament and pleasant personality; ability to handle frequent contact with a variety of individuals and maintain emotional stability in variable situations.
Effective communication skills, a service-oriented attitude, and ability to facilitate interdepartmental communication and relationships.
STNA certification for employees hired after March 26, 2016; employees hired before that date are grandfathered without STNA certification.
CPR certification.

Responsibilities

Consider patients’ growth and developmental levels when providing care, identify age- or development-specific information and responses to treatment, share relevant data with caregivers, and involve family or significant others in care-plan decisions.
Provide assigned direct patient care, including answering call lights; taking vital signs; assisting with ambulation, positioning, transfers, nourishment, hygiene, specimen collection, intake and output, and elimination needs; checking blood glucose; and safely using patient equipment.
Complete hourly patient rounds addressing pain, toileting, personal needs, and positioning; keep patient rooms orderly; and report significant findings and unresolved needs to the registered nurse.
Collect and document patient data as directed, and recognize and report abnormal vital signs, symptoms, condition changes, patient events, and responses to treatment to the registered nurse.
Prepare patients physically and psychologically for treatments, procedures, and studies, and assist with patient and family teaching as appropriate.
Perform clerical duties, including using medical terminology appropriately, answering telephones and relaying messages, transcribing physician orders, entering orders, maintaining charts and logbooks, compiling routine reports, completing charges, and scheduling appointments, treatments, and procedures.
Maintain a safe, secure, and clean environment; apply safety measures such as fall prevention and infection control; clean equipment; and use universal precautions.
Safeguard and efficiently use hospital supplies, property, and equipment; order supplies, maintain requested par levels, restock supply areas, and report supply or equipment concerns.
Respond to beeper calls and code situations as directed and know appropriate duties in critical situations.
Promptly investigate and report problems involving patient care, the unit, or personnel to the director or supervisor; submit variance reports as appropriate and report hazards promptly.
Assist with orientation of new personnel.
Contribute to continuous improvement of service to patients, physicians, payers, employees, and the community.
Communicate appropriately with patients and families, using proper telephone etiquette, a suitable tone, clear and slow speech, repeated instructions when needed, and simple medical terms.
Transport patients to and from departments and act as a courier for supplies, cultures, and specimens.
Perform other related duties as assigned.
For Women’s Center PCTs, hold a Notary Public designation to complete birth certificates; this duty does not apply to PCTs outside the Women’s Center.