Patient Care Technician - 5 West Unit - FT

Carilion Clinic•Roanoke, VA

23h•Onsite

About The Position

As a part of the patient care team on the 5 West Unit, a 26-bed adult acute care medical-surgical unit, the Patient Care Technician provides nursing care and support to a diverse range of adult patients. This role involves taking vital signs, checking oxygen levels and temperature, assisting patients with bathing, meals, toileting, ambulation, and other basic needs. It also includes performing advanced technical skills for specified age groups, documenting and reporting patient observations to licensed staff, and transporting patients, supplies, specimens, and equipment. The position contributes to performance improvement activities, participates in unit quality surveillance, and may involve one-on-one care for patients on suicide or safety precautions. The role is full-time, working 7a-7p with every other weekend and rotating holidays, and is eligible for a sign-on bonus. The successful candidate must attend mandatory orientation classes during daytime hours, Monday through Friday, from 8 am to 5 pm for the first 2 weeks.

Requirements

High school diploma or equivalent education
AHA BLS-HCP required within 6 months of hire
Effective interpersonal, communication, and teamwork skills
Must successfully complete orientation and competency validation for position
MUST BE able to attend required orientation classes during daytime hours, Monday through Friday, from 8 am to 5 pm for the first 2 weeks

Nice To Haves

Previous experience in direct patient care
Certified Nursing Assistant (required if employee is working in a critical access facility)

Responsibilities

Provide nursing care that includes taking the patient's blood pressure, checking their oxygen levels and temperature
Assist patients of all sexes and genders with bathing, meals, toileting, ambulation, and other basic needs
Provide one-on-one care of patients on suicide or safety precautions
Perform basic clerical and technical clinical services relating to the care, cleanliness, safety, and comfort for patients of all ages
Provide quality service through a team oriented, collaborative approach to patient care
Provide basic nursing care and perform advanced technical skills for specified age groups according to established standards
Assist patients with activities of daily living
Appropriately document and report patient observations to licensed staff
Transport patients, supplies, specimens, equipment, etc. within the facility
Contribute to Carilion Clinic’s performance improvement activities
Actively participate in obtaining desired service line/departmental outcomes
Exhibit competent knowledge of EMR and assist with chart audits
Participate in unit quality surveillance activities
Actively participate in unit shared governance and/or organization councils/committees
May lead unit huddle; participate in IDR's (unit based interdepartmental patient rounds)
Provide support for department/unit staff scheduling, including covering lunch assignments
Review medical record for outstanding orders and notify nurse of stat orders and medication changes
Order department/unit supplies and equipment and stock/organize supplies
Assist with customer service in way-finding, answering phones, making meaningful connections with patient and visitors
Process equipment between patients as needed (cleans unit based equipment and gathers supplies needed to operate equipment)
Operate and maintain general office equipment
Follow procedures for timely equipment repairs
Lead streamlined, timely and comprehensive admission, transfer, and discharge processes keeping the patient experience as the top focus
Assist in coordination of patient flow into/out of area using department/unit specific software and Intranet
Be aware of unit outcomes and metrics and promote process improvement initiatives that add value to our outcomes and/or organizational mission
Welcome and assist patients and visitors; assist with registration
Serve as “face” of the unit; role model service excellence behaviors at all times
Demonstrate excellent telephone etiquette and interpersonal skills when answering phones and interacting with patients, visitors, physicians, and other health professionals
Receive and screen incoming calls via telephone and patient call system
Route calls to appropriate individuals and take messages accurately
Monitor cleanliness of the waiting and break rooms, and perform safety/environmental rounds on unit and with multidisciplinary team members
Participate in the sitter process (if competencies appropriate)
Assist with maintaining regulatory compliance (refrigerator, glucose meters, equipment room storage, assisting with code cart checks as assigned etc)
May be responsible for phlebotomy (competency appropriate)
May conduct nonsterile wound care dressings (competency appropriate)
May replace and remove saline locks (competency appropriate)
May do colostomy bag changes (competency appropriate)
Support multiple nursing units
Interact with unit staff, patients, physicians, families, visitors, management, ancillary departments, and the general public
Maintain patient, staff and customer confidentiality
Demonstrate knowledge of the principles of growth and development through the life span, possess the ability to recognize and report data reflective of the patient’s status, interpret the appropriate information needed to identify each patient’s requirements relative to his or her age and specific needs, and provide the care needed as described in departmental policies and procedures (if assigned to perform patient care tasks)
Sit with patients on suicide precautions or confusion
Perform responsibilities in a fast-paced environment, requiring use of prioritization and time management skills
Function as a key member of the health care team and perform tasks as delegated by licensed staff
Suggest cost containment initiatives in immediate work unit/department
Follow set guidelines and procedures in the execution of daily tasks
Observe and document data reflective of the patients’ status, interprets the appropriate information needed to identify each patient’s requirements relative to his or her age and specific needs, and provides the care needed as described in departmental policies and procedures