Patient Care Technician

The Kroger Co.•Gahanna, OH

16d•$17 - $18

About The Position

Under the day-to-day direction of the on-duty nurse practitioner or physician assistant, the Patient Care Technician helps maximize patient flow through the clinic while providing a positive patient experience. The role performs administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy, and demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

High school diploma or GED.
Basic computer skills.
Excellent administrative, communication, and organizational skills, with strong attention to detail.
Basic math skills, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced, team-based environment.
Excellent customer service, organizational, and task-management skills.

Nice To Haves

Previous experience in retail, customer service, or healthcare.
Knowledge of infection control practices.

Responsibilities

Help maintain a safe, quality-based, survey-ready healthcare environment that meets Joint Commission Accreditation requirements.
Greet customers and potential patients in the front area or near the clinic.
Clean and organize the clinic daily, including taking out trash, logging and putting away supplies, cleaning floors and examination rooms, and disinfecting equipment.
Answer questions in the front area while following HIPAA guidelines; consult the provider about questions concerning the scope of services.
Use the Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting-room flow.
Complete patient registration and place patients in the appropriate scheduler book for the provider on duty.
Verify the identity of patients or responsible parties using a government-issued source.
Explain available payment methods, including prompt pay, voucher systems, and accepted insurance plans; collect payments and record them in the EHR.
Collect insurance information when applicable and document payments in the EHR.
Scan appropriate documents or alert the provider if scanning needs to be completed by the provider.
Escort patients to examination rooms and determine their chief complaints.
In designated clinics, obtain vital signs and patient history and enter the information in the EHR after completing required competencies.
Continue processing waiting patients in accordance with clinic flow.
Guide waiting patients and potential patients regarding registration, wait times, available services, and payment methods.
Answer phones, respond to questions, return patient and provider calls, and complete daily patient callbacks according to policy.
Participate in and prepare for off-site events as needed.
Prepare weekly supply orders for provider approval and prepare packages, laboratory specimens, and mail for shipping.
If working as a float, travel to designated clinics within a specified geographic area.
Advanced Patient Care Technicians who have completed required competencies may assist providers, within company protocols, in obtaining specimens ordered by the provider and report negative lab results to patients as directed by the provider.
Perform the essential job functions with or without reasonable accommodation.