Patient Care Technician - UI Health Care Patient Monitoring

University of Iowa•Iowa City, IA

2d•$38,043 - $51,911•Onsite

About The Position

The University of Iowa Community Clinics is seeking a 100% Patient Care Technician to work within our Virtual Patient Monitoring program. This position plays a vital role in keeping patients informed and engaged by clearly communicating the care provided by clinical pharmacists and supervising physicians. For over 100 years, Iowa Healthcare’s primary focus has been the health and wellness of our patients. We provide care for pregnancy, baby wellness, vaccinations, school and athletic physicals, acute visits, annual check-ups, mental health, on-site laboratory services, and more. Our team builds relationships with patients, monitors their care history, and delivers personalized, compassionate care to every patient. When a patient needs specialty care, our family medicine provider connects them with the appropriate UI Health Care specialist, ensuring a seamless experience by sharing medical records. This position comes with the University of Iowa's full, comprehensive benefit package including generous employer contributions into retirement plans, paid vacation and sick leave, and much more! The Patient Care Technician (PCT) plays a vital role in keeping patients informed and engaged by clearly communicating the care provided by clinical pharmacists and supervising physicians. As part of the Virtual Patient Monitoring team, the PCT welcomes patients into the program, tracks and documents patient-generated health data, and shares important updates, instructions, and encouragement from the care team through MyChart or phone, helping patients stay connected, supported, and confident in their care. University of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.® WE CARE Core Values: Welcoming - We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education. Excellence - We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research. Collaboration - We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work. Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur. Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community. Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.

Requirements

Ability to read, write and follow instruction.
Driver's license and ability to meet UI Fleet Safety Standards.

Nice To Haves

High school diploma/GED and/or appropriate education equivalent or combination of education and experience.
Strong verbal and written communication skills, familiar with medical terminology.
Proficient typing and computer skills.
Ability to interact compassionately and professionally with patients and clinical staff.
Familiarity with EPIC EMR and Microsoft Office Suite, CNA or HSP certifications.
Availability to provide support to other clinical locations based on clinical hours/need.
Previous phone communication experience.

Responsibilities

Communicate with patients to explain the RPM program and assist with compliance of program requirements.
Maintain consistent communication with patients via MyChart or phone as directed by care team and directing questions to appropriate staff.
Direct patients to review education as indicated and directed by clinical staff regarding monitoring devices and program participation.
Utilize EPIC and third-party software platforms to onboard patients, monitor data, and document patient interactions.
Review and track patient-generated health data, escalating abnormal values according to clinical protocols.
Ensure accurate and timely written documentation of all patient interactions and relevant clinical data.
Communicate effectively with clinical pharmacists, supervising physicians, and other care team members.
Work collaboratively within a multidisciplinary team to support optimal patient outcomes.
Demonstrate proficiency in typing and common office-based software (e.g., Microsoft Office).
Prioritize and manage workload efficiently in a fast-paced environment.
Perform other duties as assigned by supervisors to support program success.
Exhibit a strong commitment to patient satisfaction and a positive care experience.
Maintain strict confidentiality of all patient information in accordance with HIPAA and institutional guidelines.
Utilizes EPIC and third-party platforms accurately.
Monitors and documents patient data according to protocols.
Adheres strictly to protocols and confidentiality standards.