Coordinator, UI Health Care Badge Center

University of Iowa•Iowa City, IA

7d•Onsite

About The Position

The Coordinator, UI Health Care Badge Center provides administrative, operational, and reporting support for University ID Card Programs. This position combines front-line customer service with back-end data management, quality assurance, and process improvement. Responsibilities include ID card production, daily center operations, inventory oversight, reporting, and resolution of complex issues. The role requires independent decision-making, strong communication skills, and a commitment to accuracy and service excellence. This position is not eligible for University sponsorship for employment authorization.

Requirements

Bachelor’s degree in a business related major or an equivalent combination of education and experience.
Minimum of six months administrative related or program experience including experience providing excellent customer service.
Demonstrated excellent written and verbal communication and interpersonal skills.
Demonstrated ability to meet deadlines, balance multiple priorities, and ensure a high level of accuracy in work produced.
Ability to apply logic and deductive reasoning to problems with varying levels of complexity.
Proficiency with computer software applications such as Microsoft Word, Excel and Outlook.
Ability to work with a variety of groups of staff at all levels of an organization, demonstrated ability to collaborate effectively.

Nice To Haves

Working knowledge of relational database systems.
Some knowledge of University and UI Health Care systems, policies, procedures and regulations.
Experience using MAUI, ERMA, Workflow or other higher education administrative information systems.
Demonstrated commitment to quality of work, operational excellence, and customer experience.

Responsibilities

Issue UI Health Care ID badges and Iowa One cards to students, faculty, staff and affiliates within established policies and guidelines.
Troubleshoot system and hardware issues during production.
Respond to in-person, phone and email inquiries and requests regarding issues related to ID cards and UBill accounts.
Assist with training, supervision, scheduling and evaluation of student employees and support staff; monitor compliance with FERPA, University policies and applicable regulations.