Patient Care Technician

The Kroger Co.•Pataskala, OH

16d•$17 - $18

About The Position

Under the day-to-day direction of the on-duty nurse practitioner or physician assistant, the Patient Care Technician maximizes patient flow through the clinic while providing a high-quality patient experience. The role performs administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The technician helps maintain a safe, quality-based, survey-ready healthcare environment; welcomes and assists patients; maintains clean and organized clinic spaces; manages registration, patient flow, payments, and documentation; and provides administrative and patient-support services. In designated clinics, technicians with completed competencies obtain vital signs and patient histories and enter them in the EHR. Advanced technicians who have completed required competencies may assist providers with specimen collection under company protocols and report negative lab results to patients as directed by the provider. Float technicians travel to designated clinics within a specified geographic area. The position may also involve off-site events and preparing supplies, specimens, packages, and mail for shipping. Essential job functions must be performed with or without reasonable accommodation.

Requirements

High school diploma or GED.
Basic computer skills.
Excellent administrative, communication, and organizational skills, with strong attention to detail.
Basic math skills, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced, team-based environment.
Excellent customer service, organizational, and task-management skills.

Nice To Haves

Previous experience in retail, customer service, or healthcare.
Knowledge of infection control practices.

Responsibilities

Assist in maintaining a safe, quality-based, survey-ready healthcare environment as required for Joint Commission Accreditation.
Greet customers and potential patients in the front area or near the clinic.
Clean and organize the clinic daily, including taking out trash, logging and putting away supply orders, cleaning floors under counters and around furniture, cleaning examination rooms after visits, and disinfecting equipment.
Answer questions in the front area while following HIPAA guidelines and consult providers about questions regarding the scope of services.
Use the Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting-room flow.
Complete patient registration and place patients under the appropriate scheduler book for the provider on duty.
Verify the identity of patients or responsible parties using a government-issued source.
Determine and explain available payment methods, including prompt pay, voucher systems, and accepted insurance plans; collect payments and record them in the EHR.
Collect applicable insurance information and record payments in the EHR.
Scan appropriate documents or alert the provider when they need to complete scanning.
Escort patients to examination rooms and determine their chief complaints.
In designated clinics, obtain vital signs and patient histories and enter the information in the EHR after completing the required competencies.
Continue processing patients in the waiting area according to clinic flow.
Guide waiting patients and potential patients on registration, wait times, services that may be rendered, and payment methods.
Answer phones, respond to questions, return patient and provider calls, and complete daily patient callbacks according to policy.
Participate in and prepare for off-site events as needed.
Assemble weekly supply orders for provider approval and prepare packages, laboratory specimens, and mail for shipping.
If assigned as a float, travel to designated clinics within a specified geographic area.
Advanced Patient Care Technicians with completed competencies may assist providers with obtaining ordered specimens for testing under company protocols and report negative lab results to patients as directed by the provider.