Patient Care Technician - Inpatient Holding - Full-time, Days

NYU Langone Health • Village of Mineola, NY

1h

About The Position

The Patient Care Technician assists professional nurses in caring for patients and families by completing assigned patient-care tasks. The technician provides competent, safe, and compassionate care, with an understanding of the challenges associated with hospitalization, procedures, and diagnostic testing. The role also supports the unit by maintaining supplies, equipment, and a safe environment, and demonstrates NYU Langone Health’s Core Values in all aspects of job performance.

The position involves direct patient support, delegated care activities, observations and reporting, assistance with unit operations, and collaboration with members of the healthcare team. The technician performs assigned specialized tasks such as phlebotomy, glucose fingersticks, and electrocardiograms, following applicable safety and infection-prevention standards.

Requirements

• High school graduate or equivalent.
• One of the following qualification paths: graduate of a PCT program with at least six months of hospital experience; CNA graduate with completed EKG and phlebotomy coursework, PCT-certification eligibility, and at least six months of hospital experience; or PCT certification through the National Healthcareer Association (NHA) with at least six months of hospital experience.
• BLS or Heartsaver CPR/AED certification issued by the American Heart Association, required upon entry to the position.
• Complete the PCT online program within three months of hire.
• Working knowledge of English, demonstrated through verbal, reading, and writing abilities.
• Strong customer-service and communication skills.
• Basic Life Support certification.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Knowledge of another language is an asset.

Responsibilities

• Demonstrate knowledge of and incorporate NYU Langone Health Core Values into job duties.
• Respect patient confidentiality, privacy, dignity, and rights.
• Maintain accountability for supplies, equipment, and environmental support.
• Assist with data collection for the unit’s Quality and Performance Improvement Program, including patient satisfaction measures.
• Assist the nurse with review and corrective action plans concerning patient and family responses and satisfaction.
• Recognize personal limitations and request assistance when needed.
• Discuss educational concerns and goals with the Nurse Manager or appropriate leadership, and seek learning resources for identified needs.
• Participate in orienting other patient care technicians, unit meetings, conferences, and required annual education.
• Demonstrate awareness of the needs and behaviors of different patient age groups and cultures.
• Support unit activities and assist in emergency situations as directed.
• Perform assigned patient-care tasks using specialized skills and appropriate safety practices, including phlebotomy, glucose fingersticks, and electrocardiograms.
• Follow infection prevention and control standards.
• Assist with data collection, patient safety and comfort, and admission, transfer, and discharge procedures according to unit or service operations.
• Communicate support and responsiveness to patients, families, and staff, and function respectfully as a member of the healthcare team.
• Observe patients’ general behavior and report observations to the assigned registered nurse or responsible professional nurse.
• Perform safety observations for patients on continuous observation or in restraints, according to policy and direction.
• Assist patients with applicable activities and complete responsibilities delegated by the registered nurse.
• Answer call lights promptly, assist with personal care and activity requests, and refer requests outside the technician’s role to the assigned professional nurse.
• Respond to requests for tasks delegated by registered professional nurses and report all patient-related observations to the responsible professional nurse.
• Secure patients’ personal property and handle valuables according to hospital procedure.
• Maintain nursing-unit cleanliness as appropriate to the position, including areas such as utility rooms and unit refrigerators.
• Provide direct assistance to team members, including nurses, physicians, nursing attendants, unit clerks, escorts, dietary staff, and other healthcare employees.
• Help prepare patients for scheduled appointments, including placing them on stretchers or in wheelchairs.
• Run errands to other departments, including delivering specimens and equipment.
• Keep patient environments, patient equipment, and patient-care areas clean, safe, and orderly.
• Ensure necessary equipment and supplies are available in patient rooms and on the unit.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program focused on physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.
• Resources and services intended to support employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED