Patient Care Technician

Kroger•Cold Spring, KY

26d

About The Position

Under the day-to-day direction of the on-duty nurse practitioner or physician assistant, the Patient Care Technician helps maximize patient flow through the clinic while providing a positive patient experience. The role performs administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The technician supports clinic readiness and daily operations, greets and assists patients, manages registration and waiting-room flow, handles payment and insurance information, and completes documentation. In designated clinics, technicians who have completed the required competencies obtain vital signs and patient history. Advanced Patient Care Technicians with required competencies may assist providers with specimen collection under company protocols and report negative laboratory results as directed by the provider. Float technicians travel to designated clinics within a specified geographic area. The position may also involve participation in off-site events.

Requirements

High school diploma or GED.
Basic computer skills.
Excellent administrative, communication, and organizational skills, with high attention to detail.
Basic math skills, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced, team-based environment.
Excellent customer service, organizational, and task-management skills.

Nice To Haves

Previous experience in retail, customer service, or healthcare.
Knowledge of infection control practices.

Responsibilities

Help maintain a safe, quality-based, survey-ready healthcare environment required for Joint Commission Accreditation.
Greet customers and potential patients in the front area or near the clinic.
Clean and organize the clinic daily, including taking out trash, handling and logging supply orders, cleaning floors and examination rooms, and disinfecting equipment.
Answer questions in the front area while following HIPAA guidelines, and consult providers about questions concerning the scope of services.
Use the Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting-room flow.
Complete patient registration and place patients in the appropriate scheduler book for the provider on duty.
Verify the identity of the patient or responsible party using a government-issued source.
Explain available payment options, determine the method of payment, collect payments, and record them in the EHR.
Collect insurance information when applicable and record relevant information in the EHR.
Scan appropriate documents or alert the provider when documents need to be scanned.
Escort patients to examination rooms and determine their chief complaint.
In designated clinics, obtain vital signs and patient history and enter the information in the EHR after completing the required competencies.
Continue processing patients in the waiting area according to clinic flow procedures.
Guide waiting patients and potential patients on registration, wait times, available services, and payment methods.
Answer phones, respond to questions, return patient and provider calls, and complete daily patient callbacks according to policy.
Participate in and prepare for off-site events as needed.
Prepare weekly supply orders for provider approval and prepare packages, laboratory specimens, and mail for shipping.
If assigned as a float, travel to designated clinics within a specified geographic area.
For Advanced Patient Care Technicians who have completed required competencies, assist the provider within company protocols to obtain ordered specimens and report negative laboratory results to patients as directed by the provider.
Perform the essential job functions with or without reasonable accommodation.