Patient Care Technician/Unit Secretary - Critical Care - Nights

Endeavor Health•Arlington Heights, IL

1d•Onsite

About The Position

This is a full-time, 36-hour per week position for a Unit Secretary/Patient Care Technician in the Critical Care unit, working nights from 6:00 am to 6:30 pm, including every other weekend. The role involves ordering equipment, updating electronic medical records, triaging questions, providing customer service, and assisting with direct patient care under the supervision of a Registered Nurse. Administrative support duties such as photocopying, coordinating with physicians' offices, and managing printers/facsimile machines are also part of the responsibilities. Endeavor Health is a large, integrated healthcare system serving over 4.2 million residents across six counties in northeast Illinois, with a mission to provide quality, community-connected care.

Requirements

High school diploma required or 5 years’ experience as a CNA/PCT with 3 years’ minimum experience in an acute care setting.
Completion of an Accredited Certified Nursing Assistance course, EMT or paramedics training course, or current enrollment in an accredited nursing program with completion of at least one major clinical medical or surgical rotation required.
Current CPR certification from American Heart Association.
Data entry or order entry experience on a computer preferred.

Responsibilities

Orders special care equipment for the patient utilizing unit protocol and hospital computer information systems.
Analyzes documents to ensure department specific requirements have been met prior to entering equipment orders or sending appropriate documents to HIM for scanning.
Continually updates electronic medical information vital for patient care.
Ensures unit specific patient charges are entered into the appropriate information system.
Triages physician and inter-department questions and resolves or refers to appropriate staff as needed.
Performs customer service support utilizing the AIDET approach, answering telephones and may escort patients to treatment areas.
Provides patient care under the supervision of a Registered Nurse.
Assists patients with ADLs, answering and responding to patient call lights, bed making, etc.
Obtains patient temperature, pulse, respirations, blood pressure, saturation of peripheral oxygen reading, intake and output checks, BG checks (POC), and reports abnormalities to the appropriate individual.
Performs procedures as directed by the RN such as thermal applications, perineal care, removal of IVs and Foley catheters, emptying of Foley bags, application of restraints, backrubs, etc.
Collects specimens such as urine, feces, sputum, and delivers as necessary.
Documents basic patient care, supply and equipment orders (i.e. specimen collections, basic labs, diet orders, EKG’s) as directed per unit protocol, into the electronic medical record.
Transports medications, which are not controlled substances.
May be authorized to access secured medication storage locations to perform job related functions.
Assists nursing and clerical staff with admitting, discharging, transferring, ambulating and transporting patients as directed.
Obtains confirmation of diagnostic or medical appointments.
May perform duties of an Observation Assistant as needed.
Provides administrative support including photocopying, electronic transmission of medical information to physicians, contacting physicians’ offices, pharmacy, and coordination with other departments to facilitate patient care and record keeping.
Monitors printers, facsimile machines, and tube stations and distributes information to team members as appropriate.

Benefits

Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance. (For AIP eligible positions)
Premium pay for eligible employees
Career Pathways to Promote Professional Growth and Development
Various Medical, Dental, Pet and Vision options
Tuition Reimbursement
Free Parking
Wellness Program
Savings Plan
Health Savings Account Options
Retirement Options with Company Match
Paid Time Off and Holiday Pay
Community Involvement Opportunities