Patient Care Technician - Emergency Medicine, Full-time, Evenings

NYU Langone Health • Mineola, NY

1d • Onsite

About The Position

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center offering sophisticated diagnostic and therapeutic care across numerous specialties. As a major regional healthcare resource, we are deeply committed to medical education and research, providing a full spectrum of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values, fostering an environment where talented faculty, staff, and students of all identities can thrive. We embrace diversity in skills, ideas, and knowledge. This role as a Patient Care Technician in the Emergency Medicine department, working full-time evening shifts, involves assisting professional nurses in patient care, ensuring competent, safe, and compassionate care with an understanding of patient challenges. The position also supports the unit in maintaining supplies, equipment, and the environment, embodying NYU Langone Health Core Values.

Requirements

• High School graduate or equivalent required.
• Graduate of a PCT program w/ at least 6 months hospital experience OR CNA graduate plus course completion in EKG & Phlebotomy and PCT certification eligible plus at least 6 months hospital experience, OR PCT Certification through National Healthcareer Association (NHA) w/ at least 6 months hospital experience.
• BLS or Heartsaver CPR/AED certification (Issued by the American Heart Association-AHA) is required upon entry to the position.
• Must complete PCT online program within 3 months of hire.
• High School Diploma or equivalent Required.
• Graduate of Certified Nursing Attendant Program, certified as a CNA and at least 6 months relevant experience.
• BLS or Heartsaver CPR/AED certification (Issued by the American Heart Association-AHA) is required upon entry to the position.
• Working knowledge of English is evident in verbal, reading and writing abilities.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Nice To Haves

• Other language an asset.
• Strong customer service and communication skills.

Responsibilities

• Demonstrates knowledge of the NYU Langone Health Core Values and incorporates them into the performance of duties.
• Demonstrates respect for patient confidentiality, privacy, dignity, and rights.
• Demonstrates accountability for supplies, equipment, and environmental support.
• Assists in the collection of data for the units Quality and Performance Improvement Program, including patient satisfaction and other measures.
• Assists the nurse in the review and corrective action plans regarding patient/family response and satisfaction.
• Recognizes own limitations and requests assistance when needed.
• Discusses educational concerns and goals with the Nurse Manager or appropriate leadership.
• Seeks learning resources for identified learning needs.
• Participates in the orientation process of other patient care technicians.
• Participates in unit meetings and conferences.
• Completes annual mandatory education requirements for patient care technicians.
• Demonstrates an awareness of the needs and behaviors of specific patient age groups and different cultures.
• Assists in supporting unit activities as requested.
• Assists in emergency situations as directed.
• Utilizes specialized skills and safety when carrying out specific tasks of patient care as assigned, including phlebotomy, fingersticks for glucose, and electrocardiograms.
• Demonstrates understanding of infection prevention and control standards.
• Assists in data collection and activities as assigned.
• Assists in maintaining safety and comfort needs of patients and families.
• Assists with admission, transfer and discharge procedures per unit / service operations.
• Verbally and non-verbally communicates responsiveness and support to patients, families, and other staff.
• Observes general behavior and reports same to the registered nurse to whom assigned.
• Performs safety observations for patients on continuous observation or in restraints, per policy and as directed.
• Provides assistance to patients in the activities as applicable.
• Completes delegated responsibilities as directed by the registered nurse.
• Uses a clear, caring and respectful communication style with patients and families, nurses and other members of the health care team.
• Functions as a respectful member of the health care team.
• Answers patients call lights promptly and effectively; completes patient requests for assistance with personal care and activity, and reports those requests not within the role of the patient care technician to the professional nurse assigned to the patient.
• Reports all observations concerning patients to the professional nurse responsible for the patient on a given shift.
• Responds to requests for specific tasks as delegated by any registered professional nurse.
• Provides for security of patients personal property, and handles valuables according to hospital procedure.
• Maintains cleanliness of the nursing unit as appropriate to position (e.g., utility room, unit refrigerators).
• Gives direct assistance to all team members, including registered nurses, licensed practical nurses, physicians, nursing attendants, patient unit clerks, escort, dietary and other health care employees.
• Assists in having patient ready for scheduled appointments including placing the patient on a stretcher or in a wheelchair.
• Runs errands to other departments, including but not limited to, the delivery of specimens and equipment.
• Assists in keeping patient environment, patient equipment and patient care areas/units clean, safe and orderly.
• Ensures that necessary equipment and supplies are present in the patient rooms and on the unit.

Benefits

• Financial security benefits
• Generous time-off program
• Employee resources groups for peer support
• Holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED