Patient Care Technician - Clinical Research
About The Position
DelRicht Research is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently our network stretches across 33 sites throughout the United States in 18 states. DelRicht Research has been recognized as a Top Workplace for 2023, 2024, 2025, and 2026! This is a testament to our unwavering commitment to creating an exceptional work environment that fosters growth, collaboration, and employee satisfaction.
Requirements
- 1+ years of professional experience in a fast-paced, high-expectation healthcare environment.
- Self motivated, energetic, and positive attitude.
- Focus on providing exceptional patient care and creating memorable experiences.
- Ensure client satisfaction is a primary focus and that the client is able to achieve and exceed their goals.
- Believe in high quality and have a high standard of compliance to our study protocols.
- Remarkably organized.
- Skilled at problem solving, planning and being proactive.
- Accept ownership of tasks from inception through completion and assume responsibility for personal success.
Nice To Haves
- Bachelor's degree from an accredited college or university.
- Experience in fast-paced clinical environments (Emergency Department, Urgent Care, or similar).
- Coffee drinkers preferred. Tea drinkers accepted.
Responsibilities
- Deliver an excellent patient experience while driving accurate, efficient study execution across our clinics.
- Ensure patients have a positive, professional, and comfortable experience throughout their time in our clinic.
- Complete patient visits accurately and efficiently, with close adherence to clinical trial protocols.
- Execute patient recruitment, enrollment, and retention activities with strong focus and follow-through.
- Guide patients through the clinical trials process, ensuring they attend and complete required visits.
- Enter clinical and visit data timely and accurately into required systems and documentation platforms.
- Ensure Sponsors and Clients have amazing customer service when they are onsite at our clinic and assuring we are always providing clear, constant communication with them when they are off site.
- Serve as a reliable point of coordination for internal teams, physicians, sponsors, and research partners involved in active studies.
- Help maintain strong physician confidence by staying organized, communicating clearly, and keeping stakeholders informed on patient and protocol updates.
- Work proactively in a fast-paced, high-expectation environment, solving problems and helping keep daily operations on track.
Benefits
- Medical Insurance, with generous employer paid contributions
- Dental and Vision Insurance
- Short and Long Term Disability and Group Life Coverage
- Paid Time Off that builds throughout your career with the company
- 401K (+ discretionary match/profit sharing)
- Quarterly Bonus Plan
- Professional Development Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
