About The Position

This position supports Mercy’s philosophy of patient-centered care by providing safe and effective patient care under the supervision of a licensed nurse. Patient Care Technicians perform delegated tasks and support functions, and may take on additional responsibilities as assigned by their department. In the Surgical & Perrine Oncology IP Center, the role includes obtaining and documenting vital signs, including blood pressure, temperature, pulse, and respirations. The position requires clear communication with patients, families, coworkers, and other involved parties; accurate, real-time documentation; respect for patient privacy; and the ability to respond within scope of practice to emergencies. The Patient Care Tech organizes and prioritizes work, maintains clean and organized patient and department areas, follows safety guidelines, and supports quality improvement and changes in practice.

Requirements

  • Current Basic Cardiac Life Support certification in accordance with the American Heart Association is required.
  • Iowa Dependent Adult Abuse and Iowa Child Abuse Mandatory Reporter training is required; certification of completed training must be submitted to Human Resources before the start or transfer date.
  • Ability to provide safe and effective patient care.
  • Ability to remain focused in stressful situations and perform multiple tasks quickly.
  • Ability to communicate effectively, including verbal and non-verbal communication and proper phone etiquette.

Nice To Haves

  • Previous Patient Care Tech or Certified Nursing Assistant experience is preferred.
  • High school diploma or equivalent is preferred.
  • Preferred preparation includes completion of a Certified Nurse Assistant or Health Support Professional program; at least two years in a baccalaureate program; one year in an Associate’s Degree in Nursing program; or comparable education, training, and experience if a CNA or Health Support Professional program was not successfully completed.

Responsibilities

  • Communicate accurate, clinically relevant information to patients, families, coworkers, and other involved parties during handoffs and as needed.
  • Provide safe and effective patient care under a licensed nurse’s supervision by performing tasks and support functions delegated by the department.
  • Observe and report changes in patient condition and relevant information about patient or significant-other needs to the licensed nurse.
  • Communicate effectively and appropriately for the patient’s age, including recognizing non-verbal communication, fears, anxieties, and language or cultural barriers.
  • Maintain accurate, real-time documentation of care provided.
  • Protect patient privacy by knocking, closing curtains, and safeguarding patient information.
  • Respond within scope of practice to emergencies and life-threatening conditions.
  • Organize and prioritize daily work according to the needs of patients, families, and healthcare workers.
  • Maintain cleanliness and organization of patient rooms and department work areas.
  • Identify quality-improvement opportunities and support practice changes designed to improve performance.
  • Recognize changing priorities, take initiative, and recommend and implement changes in coordination with a supervisor.
  • Follow Mercy safety guidelines, carry out job-specific safety duties, and promptly report unsafe conditions, situations, incidents, and injuries.
  • Obtain and document blood pressure, temperature, pulse, and respirations.
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