Patient Care Tech - Video Monitor Bank, Nights

Mayo Clinic • Jacksonville, FL

1d • Onsite

About The Position

Mayo Clinic is a top-ranked healthcare provider dedicated to patient needs and employee well-being. They offer competitive compensation, comprehensive benefits, and opportunities for continuing education and career advancement. This specific role involves providing continuous observation and surveillance of assigned patients through a video tele-monitoring system for patients in an inpatient setting with identified safety risks. The Video Monitor Bank (VMB) Patient Care Technicians (PCTs) use video monitoring technology and AI-supported algorithms to detect behaviors associated with fall risk and other patient safety concerns, enabling timely intervention and communication with the care team. VMB PCTs may also be assigned to provide 1:1 hands-on patient care on any inpatient unit.

Requirements

• High school diploma or GED equivalent required.
• Basic Life Support (BLS) certification.

Nice To Haves

• Patient Care Experience preferred.

Responsibilities

• Performs delegated tasks of patient care under the direct supervision of a registered nurse, utilizing skills obtained through education and orientation.
• Participates actively as a member of the patient care team.
• Provides continuous observation and surveillance of assigned patients through a video tele-monitoring system for patients with identified safety risks.
• Utilizes video monitoring technology and AI-supported algorithms to identify behaviors associated with fall risk and other patient safety concerns.
• Participates in shift report with outgoing and oncoming staff, reviewing patient information, safety concerns, and observed behaviors.
• Maintains continuous visual observation of assigned patients utilizing a video monitoring system.
• Utilizes video monitoring technology and AI-assisted algorithms to identify patients at risk for falls and other safety events and promptly escalates concerns to clinical staff.
• Verbally redirects patients through a two-way audio communication system, communicates with patients within scope of practice, answers questions as appropriate, and provides excellent customer service while demonstrating professionalism, compassion, and courtesy at all times.
• Immediately notifies clinical staff when patient assistance is required or when a patient safety concern is identified.
• Completes hourly patient observation documentation in Epic, including patient status, behaviors, interventions, notifications, and other relevant observations in accordance with established guidelines.
• Accurately documents patient observations, safety concerns, care team notifications, and monitoring interventions within the electronic medical record.
• Collaborates with nursing staff and other members of the healthcare team to promote a safe patient care environment.
• Demonstrates strong computer, communication, critical thinking, and multitasking skills while monitoring multiple patients simultaneously.
• May be assigned to provide 1:1 hands-on patient care on inpatient units as needed.
• Requires extended periods of sitting while observing patients through video monitoring technology or while providing direct patient observation.
• Participates actively as a member of the interdisciplinary patient care team.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED