Front Desk/Patient Care Supervisor - Key Whitman Eye Center, Dallas

Surgery Partners, Inc•Dallas, TX

14h•Onsite

About The Position

The Patient Care Supervisor at Key Whitman Eye Center in Dallas is responsible for directing, supervising, and managing all sales and services within the Front Desk and Optical departments. This role involves hiring, training, coaching, and managing the performance of the team, ensuring compliance with optical industry laws and regulations, and delivering high-quality products and services to patients. The supervisor will also prepare reports, conduct in-service programs, manage inventory costs, select new products in conjunction with the Clinic Administrative Manager, resolve patient complaints, and oversee staff/patient interactions. Additionally, the role includes assisting with end-of-day counts and deposits, participating in staff development, providing administrative support to the Clinic Administrative Manager, and fostering a respectful, collaborative department culture.

Requirements

5-7 Years in Optical Management at a private practice
5 years patient/customer care experience
Minimum high school diploma or GED
ABO and NCLE certified
Proficiency in Microsoft Office, specifically Excel, Word, and PowerPoint
Excellent oral and written communication skills
Exceptional customer relationship skills

Nice To Haves

BA or BS preferred
Proficiency in a second language highly desirable (Spanish preferred)

Responsibilities

Directs, supervises, and is responsible for all sales and services by Front Desk and Optical department
Hire, train, coach and manage performance of team
Complies with laws and regulations in the Optical industry
Ensures the delivery of high-quality products and services to patients
Prepares routine reports on sales expenses for appropriate control and budgeting compliance
Provides in-service programs to company personnel
Maintains cost control of materials inventory and lab work through financial statement reconciliation
Meets with Sales Representatives to select and order new products with Clinic Administrative Manager
Resolves patient complaints and reviews patient surveys
Manages Staff/patient interactions on the phone and in-person
Assist with end of day counts and reports to prepare accurate deposits
Participate in hiring, training, and developing new staff members that are patient service oriented
Provide administrative support to the Clinic Administrative Manager when needed
Work closely with Clinic Manager to foster a respectful, collaborative department culture that promotes teamwork and effective communication
Perform other duties as assigned