Patient Care Specialist

Spero Health, INC. • Smyrna, TN

1d • Onsite

About The Position

Spero Health is seeking a Patient Care Specialist to join their team in Smyrna. This position supports the mission of “Saving Lives, Instilling Hope and Restoring Relationships” in an integrated team with patients receiving counseling, case management, and medically assisted treatment. Spero Health believes better outcomes are achieved when you treat the whole person, through integrated care. This is a career where you can make a difference in someone's life.

Requirements

• High School Diploma or equivalent preferred
• 1 to 3 years of related experience required

Responsibilities

• Answering and managing a high volume of inbound/outbound calls in a polite and timely manner.
• Communicate with patients and teammates, in a courteous, professional, cooperative & mature manner.
• Routinely demonstrate superior customer service skills.
• Promptly answering emails and online chats messages.
• Scheduling appointments using computerized scheduling systems.
• Effectively use computerized scheduling system to document patient records using proper English grammar, spelling, and syntax.
• Resolve patient issues and consistently meet or exceed patient's service expectations.
• Maintain accurate patient accounts by obtaining, recording, and updating personal/financial/insurance information.
• New patient registration, healthcare insurance verification and scheduling.
• Meet performance goals established for the position in the areas including but not limited to: efficiency, call quality, attendance, calls per day, patient satisfaction.
• Communicate all critical and/or functional concerns to the Manager and makes recommendations for solution.
• Protect patients’ rights by maintaining confidentiality of personal and financial information and follows HIPAA regulations.

Benefits

• Medical, Dental, and Health Savings Account
• Vision, Life and Disability insurance (100% Company Paid)
• Generous PTO and paid holidays
• 401(k) retirement program with company match
• Wellness Programs (Fitness Reimbursement & Smoking Cessation)
• Employee Assistance Program (EAP)
• Discounts via Tickets at Work
• Opportunities for growth - we encourage our teammates to consider new growth opportunities with us

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED