Patient Care Specialist- New York $500 Sign On Bonus!

WSA Americas•New York, NY

11d

About The Position

The Patient Care Specialist serves as the frontline ambassador for hearing care services in a retail environment. The role combines lead generation, customer engagement, and operational support to drive appointment bookings, support clinical providers, and deliver an exceptional client experience. The specialist uses consultative conversations to identify potential hearing needs, helps reduce barriers to care, and assists licensed Hearing Care Providers with hearing screenings to qualify potential candidates. The position involves managing the client journey and center operations, including generating and converting leads, scheduling appointments, maintaining accurate client records, communicating with clients, supporting recall efforts, and assisting with hearing aid troubleshooting and order management. The specialist also supports provider appointments, center merchandising, payments, financing applications, and end-of-day reporting while following applicable privacy, safety, and care standards. Clear, well-annunciated communication and proper written grammar are important when interacting with clients who typically have hearing needs.

Requirements

1–4 years in customer-facing, retail, or sales roles; the posting also references Hearing Aid Technician or hearing industry experience.
Strong interpersonal and communication skills with a consultative approach.
Ability to identify customer needs and build trust quickly.
Detail-oriented, with strong organizational and multitasking abilities.
Comfort working in a fast-paced retail environment.
Basic proficiency in Microsoft Office and digital tools.
Clear, well-annunciated communication and proper grammar in written communication.

Nice To Haves

Proven ability to meet performance or sales targets.

Responsibilities

Use consultative conversations to identify potential hearing needs and reduce barriers to care.
Assist licensed Hearing Care Providers in proctoring hearing screenings to qualify potential candidates.
Generate and convert leads into booked appointments for hearing evaluations.
Build and maintain referral opportunities through outbound calls and marketing efforts.
Schedule, confirm, and manage appointments to optimize provider calendars.
Maintain accurate client records and data integrity within systems.
Communicate with clients by phone, email, and text, and respond promptly to inquiries.
Support recall efforts and re-engage existing clients.
Perform basic hearing aid troubleshooting, cleaning, and listening checks.
Assist providers with appointment preparation, product readiness, and follow-up processes.
Manage hearing aid orders, repairs, inventory, and client notifications for pickup.
Maintain a quiet, professional, and friendly environment during business hours.
Track and report performance metrics, including leads, bookings, conversions, and show rates.
Meet or exceed monthly sales-qualified lead and booking goals.
Provide insights on customer trends, objections, and growth opportunities.
Maintain a clean, professional, and welcoming center environment.
Support merchandising, demo stations, and marketing displays.
Follow HIPAA, FDA, and company policies for privacy, safety, and care standards.
Collect and record payments and assist with financing applications.
Maintain detailed and accurate records of cash and bank deposits, and perform end-of-day processes, reports, and settlements.