Patient Care Specialist - MA - $500 Sign On Bonus!

WSA Americas • Massachusetts, MA

12d

About The Position

The Patient Care Specialist serves as the frontline ambassador for hearing care services in a retail environment. The role combines lead generation, customer engagement, and operational support to book appointments, assist clinical providers, and provide an exceptional client experience. The specialist uses consultative conversations to identify potential hearing needs, supports hearing screenings, converts leads into evaluation appointments, and maintains relationships with current and prospective clients.

The position also supports center operations, including appointment coordination, client communications and records, basic hearing aid troubleshooting, order and repair management, inventory, payments, financing applications, and end-of-day reporting. The specialist helps maintain a welcoming retail center, supports merchandising and marketing displays, tracks performance metrics, and follows HIPAA, FDA, and company policies. The role includes light travel of 1–10 business days. Pay is $25 per hour with a $500 sign-on bonus.

Requirements

• 1–4 years of experience in customer-facing, retail, or sales roles.
• Strong interpersonal and communication skills with a consultative approach.
• Ability to identify customer needs and build trust quickly.
• Detail-oriented, with strong organizational and multitasking abilities.
• Comfort working in a fast-paced retail environment.
• Basic proficiency in Microsoft Office and digital tools.
• Ability to communicate clearly with clients who typically have a hearing need, including clear annunciation and proper grammar in written communications.

Nice To Haves

• Proven ability to meet performance or sales targets.

Responsibilities

• Use consultative conversations to identify potential hearing needs and reduce barriers to care.
• Assist licensed Hearing Care Providers in proctoring hearing screenings to qualify potential candidates.
• Generate and convert leads into booked appointments for hearing evaluations.
• Build and maintain referral opportunities through outbound calls and marketing efforts.
• Schedule, confirm, and manage appointments to optimize provider calendars.
• Maintain accurate client records and data integrity within systems.
• Communicate with clients by phone, email, and text, and respond promptly to inquiries.
• Support recall efforts and re-engage existing clients.
• Perform basic hearing aid troubleshooting, cleaning, and listening checks.
• Assist providers with appointment preparation, product readiness, and follow-up processes.
• Manage hearing aid orders, repairs, inventory, and client notifications for pickup.
• Maintain a quiet, professional, friendly, clean, and welcoming center environment.
• Track and report performance metrics, including leads, bookings, conversions, and show rates.
• Meet or exceed monthly sales-qualified lead and booking goals.
• Provide insights on customer trends, objections, and opportunities for growth.
• Support merchandising, demo stations, and marketing displays.
• Follow HIPAA, FDA, and company policies for privacy, safety, and care standards.
• Collect and record payments and assist with financing applications.
• Maintain detailed and accurate records of cash and bank deposits, and perform end-of-day processes, reports, and settlements.

Benefits

• Comprehensive benefits package
• Paid holidays and PTO policy
• 401(k) matching program
• Mileage reimbursement for travel from the primary business location to a secondary business location
• Tuition reimbursement
• Employee, family, and friends hearing aid discount program
• Service days and Diversity, Equity & Inclusion initiatives
• $500 sign-on bonus

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed