Patient Care Specialist

MedVanta Careers•Baltimore, MD

10h•Onsite

About The Position

The Patient Care Specialist contributes to the achievement of excellence in health care to fulfill the mission of the unit. This role requires strong customer service skills in daily interactions with the public, patients, staff, and physicians. The specialist will coordinate physician's schedules, effectively balance patient appointments and meetings, and maintain physician's calendars. Responsibilities include completing disability forms within a 7-10 business day timeframe, communicating professionally and compassionately with various stakeholders, and managing on-call and hospital consults. The role also involves scheduling appointments, including obtaining authorization for Worker's Comp and MVA cases, and facilitating peer-to-peer requests. The specialist will act as back-up for appointment scheduling calls, maintain computer databases, and complete FMLA, disability, and medical insurance forms. Additionally, they will collect payments for forms and x-ray requests, obtain necessary authorizations for imaging, and compose correspondence. The role requires coordinating communication between physicians and patients regarding care and post-surgery needs, participating in patient care planning and documentation, and keeping patients informed of scheduled tests and procedures. Cross-training for other secretarial, scheduling, and operator roles is expected. The specialist will utilize computer software programs for communication and understanding patient needs, report necessary information and unusual occurrences, and participate in department performance improvement activities, committees, staff meetings, staff development, educational activities, orientation programs, and data collection. Adherence to all Federal and State guidelines, including HIPAA and OSHA, as well as OrthoMaryland's policies and procedures, is mandatory. Other duties as assigned.

Requirements

Ability to perform each essential duty satisfactorily.
Highest level of confidentiality.
Able to multi-task.
Detail oriented.
Proficient knowledge of Medical Terminology.
Strong written and verbal communications skills.
Accurate and efficient data entry skills.
Proficient computer software (Microsoft Excel, Word, EMR data entry) and database skills.
Strong attention to detail.
Ability to multi-task in a fast paced environment.
Successful handling of confidential information.
Professional communication with patients, peers, and physicians.
Must understand and adhere to OrthoMaryland’s policies and procedures.
Works cooperatively within own unit/department and with other units and departments.
Ability to read, write, speak, understand and communicate in English sufficiently to perform the duties of the position.
Above average spelling and typing skills needed.
Ability to work independently.
Excellent communications skills.
Organizational skills.
Flexibility are required.

Responsibilities

Contributes to the achievement of excellence in health care to fulfill the mission of the unit.
Exhibits strong customer service skills in daily interaction with the public, patients, staff and physicians in the performance of job duties.
Coordinates physician’s schedules.
Effectively balances patient appointments and meetings.
Maintains physician’s calendars and prepares physician’s mail.
Completes disability forms for patients within allowed timeframe of 7-10 business days of receipt.
Communicates effectively, professionally and compassionately with patients, physicians and their staff, as well as individuals from hospitals, radiology facilities, laboratories, insurance companies and professional associations, etc.
Promptly answers and responds to incoming calls in a professional fashion.
Manages On-call and hospital consults.
Schedules appointments, including obtaining authorization or approval for Worker Comp. and MVA cases.
Schedules and facilitates peer to peer request.
To be available as back-up for appointment scheduling calls.
Maintains computer database.
Completes FMLA, disability and medical insurance forms.
Collects payments for forms and x-ray request.
Obtains authorizations for MRI, bone scans and CT scans that are needed on a rush or surgical basis and/or if a patient has testing done outside of Advanced Radiology.
Composes and types any necessary correspondence for physicians and patients.
Coordinates communication between physicians and patients regarding questions about care, post-surgery needs, etc.
Participates in planning and evaluation of patient care by communicating and documenting all information pertinent to the patient's status.
Keeps patient informed of all scheduled tests and procedures.
Cross trained for covering for other secretaries, schedulers and operators when needed.
Utilize computer software programs, as needed, to communicate and understand patient needs (i.e. scheduling, EMR, etc.)
Reports all necessary information and/or unusual occurrences in accordance with established policies and procedures.
Participates in department's Performance Improvement activities.
Serves productively and/or participates on committees and/or in staff meetings.
Participates on staff development and educational activities.
Participates in orientation programs.
Participates in data collection.
Follows all Federal and State guidelines in accordance with patient privacy (HIPAA), OSHA, etc. as applicable.
Understands and adheres to OrthoMaryland’s policies and procedures.
All other duties as assigned.