Patient Care Specialist
About The Position
This role contributes to the achievement of excellence in healthcare by providing strong customer service skills in daily interactions with the public, patients, staff, and physicians. The Patient Care Specialist coordinates physician's schedules, manages calendars, prepares mail, and completes various patient forms including disability and FMLA. They communicate effectively and professionally with a wide range of individuals, including patients, physicians, hospital staff, and insurance companies. The position involves managing on-call duties, scheduling appointments, facilitating peer-to-peer requests, and serving as backup for scheduling calls. A key aspect of the role is maintaining the computer database, collecting payments, and obtaining necessary authorizations for medical tests. The specialist will also compose correspondence, coordinate communication between physicians and patients, and participate in planning and evaluation of patient care by documenting pertinent information. They will keep patients informed of scheduled tests and procedures, and be cross-trained to cover other administrative roles when needed. The role requires utilization of computer software for communication and understanding patient needs, reporting unusual occurrences, and participating in department performance improvement activities, committees, staff meetings, staff development, educational activities, orientation programs, and data collection. Adherence to all Federal and State guidelines, including HIPAA and OSHA, as well as OrthoMaryland's policies and procedures, is mandatory. Other duties as assigned will also be part of the role.
Requirements
- Highest level of confidentiality
- Ability to multi-task
- Detail oriented
- Proficient knowledge of Medical Terminology
- Strong written and verbal communications skills.
- Accurate and efficient data entry skills.
- Proficient computer software (Microsoft Excel, Word, EMR data entry) and database skills.
- Strong attention to detail.
- Ability to multi-task in a fast paced environment.
- Successful handling of confidential information.
- Professional communication with patients, peers, and physicians.
- Must understand and adhere to OrthoMaryland’s policies and procedures.
- Works cooperatively within own unit/department and with other units and departments.
- Ability to read, write, speak, understand and communicate in English sufficiently to perform the duties of the position.
- Above average spelling and typing skills needed.
- Ability to work independently
- Excellent communications skills
- Organizational skills
- Flexibility are required.
Responsibilities
- Contributes to the achievement of excellence in health care to fulfill the mission of the unit.
- Exhibits strong customer service skills in daily interaction with the public, patients, staff and physicians in the performance of job duties.
- Coordinates physician’s schedules. Effectively balances patient appointments and meetings.
- Maintains physician’s calendars and prepares physician’s mail.
- Completes disability forms for patients within allowed timeframe of 7-10 business days of receipt.
- Communicates effectively, professionally and compassionately with patients, physicians and their staff, as well as individuals from hospitals, radiology facilities, laboratories, insurance companies and professional associations, etc.
- Promptly answers and responds to incoming calls in a professional fashion.
- Manages On-call and hospital consults.
- Schedules appointments, including obtaining authorization or approval for Worker Comp. and MVA cases.
- Schedules and facilitates peer to peer request.
- To be available as back-up for appointment scheduling calls.
- Maintains computer database.
- Completes FMLA, disability and medical insurance forms.
- Collects payments for forms and x-ray request.
- Obtains authorizations for MRI, bone scans and CT scans that are needed on a rush or surgical basis and/or if a patient has testing done outside of Advanced Radiology.
- Composes and types any necessary correspondence for physicians and patients.
- Coordinates communication between physicians and patients regarding questions about care, post-surgery needs, etc.
- Participates in planning and evaluation of patient care by communicating and documenting all information pertinent to the patient's status.
- Keeps patient informed of all scheduled tests and procedures.
- Cross trained for covering for other secretaries, schedulers and operators when needed.
- Utilize computer software programs, as needed, to communicate and understand patient needs (i.e. scheduling, EMR, etc.)
- Reports all necessary information and/or unusual occurrences in accordance with established policies and procedures.
- Participates in department's Performance Improvement activities.
- Serves productively and/or participates on committees and/or in staff meetings.
- Participates on staff development and educational activities.
- Participates in orientation programs.
- Participates in data collection.
- Follows all Federal and State guidelines in accordance with patient privacy (HIPAA), OSHA, etc. as applicable.
- Understands and adheres to OrthoMaryland’s policies and procedures.
- All other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
