Patient Care Specialist - SBHC OHS

Open Door Family Medical Center•Village of Ossining, NY

6d•Onsite

About The Position

Open Door Family Medical Centers has been serving low-income, under-served residents and those lacking access to health care in the communities of Westchester and Putnam counties for more than 40 years, providing high quality primary health care and human services at affordable prices. This year, Open Door will be the medical home for more than 50,000 patients, providing more than 250,000 visits. Our family medical services include primary medical care, dentistry, mental health, optometry, podiatry, and women’s health in Ossining, Sleepy Hollow, Port Chester, Mount Kisco, and Brewster, NY. For more information, please visit our website at www.opendoormedical.org. Open Door is seeking a Patient Care Specialist for its School Based Health Center in Ossining, NY at Ossining High School. A certification from an accredited health care agency is a must. Experience: 1+ years of experience as a medical assistant required. English/Spanish language skills required. This site is located in Ossining, NY and may require local travel to cover at additional school based program locations in Ossining, NY. As an Open Door employee, you would be eligible to participate in Open Door's Retention Bonus Plan, which pays a quarterly bonus of $750, beginning the first quarter following 3 months of employment. This means your first retention bonus will be paid in December 2021, as long as you remain an active employee in good standing. The Retention Bonus Plan will continue until December 2022 and will be re-evaluated at that time.

Requirements

High School Diploma or GED
Accredited Medical Assistant certificate is required
Bilingual (English/Spanish)
Superior customer service skills and experience
One+ years of experience in a Medical Assistant position
Flexible and solutions driven
Responsive and comfortable working in a fast paced high accountability environment
Provides care to patients in a compassionate, caring, cheerful and concerned manner
Comfortable engaging with adolescents in a warm and friendly manner while maintaining professional boundaries
Able to travel periodically to other School Based Health Center sites in Ossining and Port Chester
Passionate about providing high quality care to low-income, under-served individuals and those lacking access to health care
Maintains patient confidentiality at all times
Engaged in learning and continuous quality improvement
Outstanding verbal and written communications, with a culturally diverse patient and staff population
Proficient in MS office applications and other data based systems
Maintains a safe environment of care for patients and staff
Capable to move around for long periods of time in the patient care unit and throughout the school building.
Able to perform duties which include regular and recurring bending, lifting light items such as medical supplies as well as lifting and repositioning patients

Responsibilities

Performs and accurately records patient’s chief complaints, medical history, screening tests, vital signs, vision, hearing, EKG and Spiro for patients of pediatric and adolescent age groups.
Assists providers with examinations, diagnostic and therapeutic tests.
Patient-centric with empathy, excellent active listening and communication skills, engaging and efficient.
Documents necessary information on patient’s electronic record, including copies of all referrals and medical forms.
Updates the practice management information system and electronic medical record documentation with all necessary clinical information for each patient prior to the end of business day in compliance with TJC standards.
Participates in patient counseling and education activities related to primary health care, such as HIV/STD prevention and treatment, health maintenance, and family planning.
Performs simple laboratory procedures including but not limited to rapid strep test, urinalysis, pregnancy screening, hemoglobin A1C, blood glucose monitoring and venipuncture. Records and reports results appropriately, calibrates, cleans and maintains the instruments in accordance with the training and competency assessment
Performs the collection and labeling of laboratory specimens, including blood, stool and urine specimens.
Reinforces patient/family/significant others teachings that have been initiated by professional staff.
Performs medical clerical operations related to the practice, including but not limited to, registration, appointment scheduling, checking patients in and out, creating claims, sets clinic up for next day and retrieves medical profiles and results as needed.
Retrieves patients from their classes/hallway/other school areas for appointments throughout the school day.
Communicates with school nurses, teachers, school administrators in regard to health center operations and patient needs.
Communicates with parents, as directed by the provider, including translating in person or on the phone for the parent and provider when directed.
Maintains strict confidentiality while having access to printed and electronic files containing sensitive information, which must be protected under the provisions of the Privacy Act and other applicable laws and regulations.
Protects information from unauthorized release or from loss, alteration, or unauthorized
Effectively manages patient-technician relationship If Designated as responsible for Bio Hazardous Waste removal, complete online training and receive certificate prior to completing this task.