Patient Care Specialist Full-Time (Proper Brands)

Vireo Health • Crestwood, MO

3d • Onsite

About The Position

At Proper Brands, we’re building a community of passionate, genuine people to grow the legal cannabis market. Together, we hold ourselves to the highest standard of quality in everything we do—from people to products and everything in between. At Proper, it’s not about being the biggest. It’s about being the best in what we do, demonstrating compassion, and improving people’s lives through cannabis. We believe that happy people make happy plants and happy plants make happy people. We have an exciting opportunity for a Full-Time Budtender (Cannabis Patient Care Specialist) to join us on our journey to transform our bold ambitions for the Missouri cannabis market into a reality.

Requirements

• HS Diploma or GED
• 1+ years in retail and guest services
• Passion for medical cannabis
• Ability to quickly adapt in a fast-paced, changing, and challenging environment
• Excellent communication skills, both written and verbal
• Customer service oriented and team centered with a positive attitude
• Strong organizational skills and attention to detail
• Ability to gain and maintain a thorough understanding of the medicinal implications and effects of strains, including Sativa, Indica, and Hybrids.
• Must be 21 years of age or older
• Ability to obtain a Missouri Agent ID by start date

Nice To Haves

• Familiarity with Missouri medical cannabis laws and regulations
• 1+ years of cannabis retail experience

Responsibilities

• Delivers an exceptional patient/customer experience, including, but not limited to: Creating a positive, memorable experience for every Proper Cannabis patient/customer; Ensuring the safety and satisfaction of every patient/customer; Maintaining a thorough knowledge of all dispensary products and medicinal qualities; Inquiring about any potential issues the patients/customers might be experiencing; Educating patients on a variety of available products that may achieve their desired outcome; Tailoring product recommendations to meet the patient’s/customer's needs in compliance with state law; Answering any questions the patients/customers may have related to dispensary products; Eliciting feedback from returning patients/customers to further customize recommendations; Serving as a brand ambassador; Backing up team members as necessary; Maintaining patient/customer flow; Maintaining patient/customer confidentiality.
• Processes dispensary sales efficiently and accurately, including, but not limited to: Entering sales orders into the POS system; Maintaining an accurate cash count in the assigned drawer; Processing patient/customer payments and dispensing change; Updating sales and inventory records accurately.
• Completes administrative duties, including, but not limited to: Attending team meetings; Collaborating with dispensary staff during times of peak business volume, as directed; Performing assigned dispensary side job or jobs; Maintaining the cleanliness of the dispensary, ensuring adherence to hygiene and sanitation guidelines; Maintaining professional, positive, and effective working relationships.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED