Patient Care Specialist
Sentara Health
•Onsite
About The Position
Sentara Urgent Care is hiring a Patient Care Specialist in Suffolk, VA. This role provides non-clinical support within a physician's office, ensuring an excellent patient experience by performing complex administrative tasks. Key duties include answering phones, scheduling appointments, and addressing patient inquiries. The position emphasizes teamwork and collaboration to deliver optimal patient care.
Requirements
- HS Diploma (Required)
- 3 years Customer Service experience (Required)
- 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third-Party Payers (Required)
Nice To Haves
- Associate Level degree or higher in lieu of the required experience will be considered
Responsibilities
- Provide non-clinical support within a physician's office.
- Ensure an excellent patient experience.
- Perform a variety of complex administrative tasks to support patient care delivery.
- Answer phones.
- Schedule appointments.
- Answer patient questions.
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Annual discretionary bonus if established system and employee eligibility criteria is met.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
