Patient Care Specialist III - Ambulatory

Pinnacle Treatment Brand • Richmond, VA

2d • Onsite

About The Position

As a Patient Care Specialist III (PCS III – Ambulatory Services) at our Richmond, VA location, you will serve as a frontline leader within our ambulatory and transitional living programs. In addition to providing direct patient care, you will mentor PCS I and PCS II teammates, provide real-time coaching, and collaborate with leadership to ensure patient care practices align with clinical best practices, regulatory standards, and organizational expectations.

Requirements

• High school diploma or equivalent
• Minimum of two (2) years of experience in a behavioral healthcare or substance use treatment setting
• Intermediate knowledge of addiction and the recovery process
• Strong working knowledge of Microsoft Office (Outlook, Teams, Word)
• Demonstrated ability to mentor, coach, and support teammates
• Valid driver’s license in the state of employment
• CPR and MANDT certification (training provided and maintained as required)
• Ability to travel locally up to 25%, including patient transportation

Nice To Haves

• Associate degree in a behavioral science discipline
• State-recognized Peer Support Certification or addiction training certification
• Advanced knowledge of addiction treatment and recovery principles
• Advanced technology skills, including Microsoft Excel

Responsibilities

• Support patient engagement through role modeling, motivational interviewing, and reinforcement of program expectations
• Promote a trauma-informed, recovery-oriented environment through calm leadership and respectful enforcement of program guidelines
• Support AMA prevention and early intervention by monitoring risk indicators and communicating concerns to the treatment team
• Assist with admissions by monitoring patient safety, ensuring orientation, and completing required documentation
• Facilitate patient cellphone access in accordance with the Transitional Living Playbook
• Follow all safety, medical, infection control, and security protocols, including searches, drug screen observations, and heat treatments
• Search patients and belongings for contraband and manage valuables according to policy
• Monitor patient self-administration of medications and obtain vital signs as required
• Maintain readiness for medical and behavioral emergencies, including overdose response and Narcan administration
• Complete timely and accurate EHR and facility documentation, including shift reports, incident reports, and patient observations
• Facilitate or support patient activities, recovery support groups, and life skills development
• Assist with meal planning, grocery orders, and independent living skill development
• Support patients with basic aftercare planning documentation and coordination with the treatment team
• Provide safe and compliant transportation for patients and maintain accurate mileage records
• Organize and facilitate store runs and community outings in accordance with established guidelines
• Maintain a clean, safe, and structured physical environment through routine inspections
• Ensure duties are performed in alignment with CARF standards to support accreditation readiness
• Provide peer mentorship and real-time coaching to PCS I and PCS II teammates
• Support onboarding and development of new teammates through training and feedback
• Model professionalism, accountability, and best practices in patient care and documentation
• Collaborate with leadership to improve workflows, patient experience, and care quality
• Assist with scheduling support, shift coverage, special projects, or audits as needed
• Maintain required training and certifications
• Perform other duties as assigned

Benefits

• 18 days Paid Time Off (PTO) and 8 paid holidays
• Variable pay structure based on experience and education
• Shift differential for evening coverage
• Defined career pathing through the Patient Care Specialist Tier Program
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP) at eligible facilities
• Access to 600+ free CEU courses
• Discounted tuition opportunities through Capella University
• Schedule flexibility to support work-life balance
• Merit-based increases recognizing performance and leadership growth
• Commitment to Diversity, Equity, and Inclusion

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED