Patient Care Specialist I - Ambulatory

Pinnacle Treatment Brand • Martinsville, IN

1d • Onsite

About The Position

As a Patient Care Specialist I – Ambulatory (PCS I) at our Martinsville, Indiana location, you will be an active member of a multidisciplinary treatment team providing direct care to patients in a transitional living addiction recovery environment. This role focuses on patient safety, monitoring, interaction, and role modeling while helping maintain a safe, positive, supportive, and structured environment for patients entering and participating in ambulatory treatment.

Requirements

• High school diploma or GED
• Basic computer skills or willingness to learn Microsoft Office (Outlook, Teams, Word)
• Valid driver’s license in the state of employment
• CPR and MANDT certification (training provided and maintained as required)
• Ability to travel locally up to 20%, including patient transportation

Nice To Haves

• At least six (6) months of experience working in a behavioral healthcare or substance use treatment setting
• Basic knowledge of addiction and the recovery process

Responsibilities

• Support patient engagement by modeling positive behaviors, encouraging participation, and applying motivational interviewing techniques
• Promote a trauma‑informed, recovery‑oriented environment through calm presence and respectful enforcement of program guidelines
• Support AMA prevention and early intervention by monitoring risk indicators and communicating concerns to the treatment team
• Assist with admissions by monitoring new patients for safety, ensuring comfort, and completing required documentation
• Facilitate patient cellphone access in accordance with the Transitional Living Playbook
• Follow all safety, medical, and infection control protocols, including searches, drug screen observation, and heat treatments
• Search patient belongings for contraband and manage valuables according to procedure
• Monitor patient self‑administration of medications and obtain vital signs as required
• Maintain readiness for medical and behavioral emergencies, including overdose response and Narcan administration
• Ensure timely, accurate documentation in the EHR and facility records
• Facilitate or support patient activities and recovery support groups
• Support patients in developing essential life and recovery skills
• Assist with meal planning and grocery orders as applicable
• Support aftercare coordination by gathering and documenting basic follow‑up information
• Provide safe and compliant transportation for patients, maintaining accurate mileage records
• Organize and facilitate store runs in accordance with established guidelines
• Maintain a clean and safe physical environment through routine inspections
• Perform duties in alignment with CARF standards
• Maintain required training and certifications
• Perform other duties as assigned

Benefits

• 18 days Paid Time Off (PTO) and 8 paid holidays
• Variable pay structure based on experience and education
• Defined career pathing through the Residential Aide / Patient Care Specialist Tier Program
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP) (eligible locations)
• Access to over 600 free CEU courses
• Discounted tuition opportunities through Capella University
• Schedule flexibility
• Merit‑based increases
• Commitment to Diversity, Equity, and Inclusion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED