Patient Care Services Manager

Albertsons • Phoenix, AZ

7d • Hybrid

About The Position

The Patient Care Services Manager works under the direction of the Director of Pharmacy Operations. The purpose of the Patient Care Service Manager is to create and implement Patient Care and Specialty Care services in Company pharmacies and manage results to the annual Pharmacy Care sales plan.

Requirements

• Degree in Pharmacy required (B.S. or Pharm. D.).
• Knowledge of state, federal, and company policies and procedures, including PC Policies and Procedures.
• Knowledge of Albertsons Pharmacy practices, including inventory control, third party programs generic usage.
• Knowledge of Pharmacy Care licensing and certification.
• Knowledge of financial reports and their use.
• Excellent problem-solving abilities and attention to details.
• Leadership skills, a positive enthusiastic attitude and ability to work with minimal supervision.
• Interpersonal skills include building relationships and conflict resolution.
• Drive for results, including demonstrating energy and enthusiasm for new ideas and practices and an orientation toward accomplishment and innovation.
• Oral communication skills, including the ability to speak in a clear and concise manner to peers, managers, and both internal and external customers.
• Influencing skills, including the ability to persuade others (customers, vendors and employees) to accept a point of view or take specific action.
• Administration skills, such as planning and organizing, resource management and the ability to set priorities and coordinate work activities.
• Customer relations skills include meeting customer needs and establishing a service environment.
• Written communication skills, including the ability to write in a clear and concise manner to peers, managers, and customers, as well as the ability to synthesize information provided to you and disseminate information to the field level, ability to communicate complicated information and ability to effectively answer clinical questions.
• Ability to develop an understanding of the merchandising and selling of pharmacy related items.
• Developing, mentoring and coaching skills, including the ability to provide others with constructive suggestions and encouragement.
• Professional integrity and accountability, including an orientation toward responding to questions honestly and in a candid, straightforward manner.
• Ability to manage large amounts of data and information, plan and implement events and clinics, while still focusing on other aspects of the job.
• Thorough understanding of all clinical services division can offer and ability to train and manage to these.
• Ability to appropriate staff clinics and PCS activities, ensuring operational excellence and a financially responsible model is followed by all parties.
• Advanced computer skills including Microsoft Office (Excel, Outlook, Word and mail merge).

Responsibilities

• Direct responsibility for supervising pharmacists for the implementation and execution of Pharmacy Care Pharmacist (PCP) and Specialty Care (SC) services in Company pharmacies.
• Train, develop, monitor and mentor pharmacists at store level to effectively implement PC programs into their practice sites and the Pharmacy Manager is managing their business and practice to the Pharmacy Care sales goal.
• Responsible for providing PC goals and managing to year end division PC sales plan.
• Participate in Pharmacy Manager annual performance reviews in cooperation with the DPM related to PC program participation.
• Serve as Subject Matter Expert (SME) for program(s) they act as Lead within PC and SC, and assist all Pharmacy Care Pharmacists to implement and execute patient care services across all divisions.
• Responsible for all Board of Pharmacy regulations in the states they are responsible for related to PC and SC services, and ensure all Pharmacists complete all licensing and certification related to patient care services for their State of practice.
• Ensure Clinical Laboratory Improvement Amendments (CLIA) compliance by pharmacies.
• Ensure Blood-borne Pathogen (BBP) and The Companies Exposure Control Plan compliance by pharmacists.
• Ensure pharmacist compliance with maintaining a current CPR certificate and offering CPR training for pharmacists.
• Provide and track completion of immunization certificate training for all new and existing pharmacists.
• Develop relationships and capture sales with business and organizations that utilize PC and SC services Albertsons Pharmacies offer.
• Actively participate in State Immunization Coalition(s).
• Participate in health fairs and recruiting where Pharmacy Care can be an integral feature.
• Interact with grocery employees such as Store Directors and District Managers to convey information and execute on PCS tactics, marketing and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager