Manager Patient Care Services- PACU

McLaren Health Care•Bay City, MI

About The Position

The Manager Patient Care Services is responsible for overseeing the daily operation of the assigned unit or units to ensure high-quality, compassionate, and efficient patient care. The role leads and develops staff, manages budgets, ensures regulatory compliance, and collaborates with the multidisciplinary team to optimize patient outcomes and satisfaction. The manager maintains operational responsibility for nursing and health care services, promotes positive customer relations, supports collaboration on patient care issues, and ensures staff participation in orientation, required and continuing education, and other development opportunities. The role monitors care quality and appropriateness, uses objective measures to evaluate nursing care, ensures appropriate delegation and supervision, and maintains regulatory readiness. The position also supports budget and capital-needs management and is responsible for human resource activities including interviewing, selection, orientation, scheduling, coaching, counseling, discipline, and staff evaluation. The manager maintains professional growth and awareness of current nursing practices and management methods, and performs other duties as required or requested.

Requirements

Bachelor’s degree in nursing and at least 3 years of nursing-related experience, or an associate’s degree and at least 5 years of nursing-related experience.
Current license as a Registered Nurse to practice nursing in Michigan.
BLS Certification.
Knowledge of the patient population on the assigned unit and CMS and Joint Commission regulations.
Ability to perform chart audits and process reviews.
Ability to manage highly sensitive patient, family, and system information.
Ability to work in a fast-paced environment using tact, patience, and diplomacy.
Knowledge and awareness of hazardous waste and quality control.
Knowledge and awareness of Michigan Department of Public Health standards.
Experience in team-building skills and self-directed work teams.
Knowledge of occupational health and safety, ergonomics, workers’ compensation, and OSHA regulations.
Ability to communicate instructions provided in written, oral, diagram, or schedule form.
Ability to interact courteously, tactfully, and with poise with people at various levels.
Ability to prioritize work, delegate, communicate with culturally diverse populations, and facilitate efficient and cost-effective processes.
Computer skills.

Nice To Haves

Master’s degree in a related program.
At least 2 years of leadership experience.
ACLS Certification.

Responsibilities

Oversee daily operations and maintain operational responsibility for nursing and health care services on assigned units.
Promote positive customer relations with physicians, patients, families, visitors, and employees; follow up on complaints, provide feedback, and monitor satisfaction.
Promote collaboration on patient care issues among staff at various levels and disciplines.
Coordinate with leadership and education staff to ensure staff participation in orientation, mandatory and continuing education, and other development opportunities.
Plan unit conferences, educational activities, and in-service meetings for staff.
Monitor the quality and appropriateness of care and develop and implement relevant action plans.
Use objective measurement tools to evaluate the quality of nursing care delivered to patients.
Ensure appropriate delegation and supervision of patient care.
Assist with implementation, maintenance, and monitoring of capital needs and operating budgets for the patient care services area.
Manage human resources, including interviewing, selecting, orienting, precepting, scheduling, assessing educational skills, coaching, counseling, disciplining, and evaluating staff.
Analyze, monitor, and implement appropriate customer service techniques on assigned units.
Maintain professional growth and knowledge of current nursing practices and management methods.
Maintain regulatory readiness.
Perform other duties as required or requested.