Patient Care RN Manager

Gentiva Hospice • Augusta, ME

4d • $95,000 - $105,000 • Onsite

About The Position

Gentiva Hospice is seeking a Patient Care Manager to oversee hospice patient care activities and ensure high-quality, compliant services. The role reports directly to the Executive Director or Administrator and involves leading clinical operations, coordinating care, and developing staff. This is an office-based position, not remote, with a Monday–Friday schedule from 8 a.m. to 5 p.m. Hospice RN case manager experience is strongly preferred.

The Patient Care Manager oversees patient care services, manages visit scheduling and changes using clinical judgment, and triages phone referrals and medical concerns. The manager leads or facilitates Interdisciplinary Group meetings, mentors and supports associates, ensures compliance with applicable regulations and company procedures, and contributes to quality and performance improvement initiatives.

The listed salary range is $95,000–$105,000. Compensation may vary based on factors including geographic location, experience, education, skills, licensure, certifications, and internal and department equity.

Requirements

• Current RN license in the state of employment.
• Graduate of an accredited nursing program.
• At least 3 years of direct patient care experience, including 2 years in a hospice or home-based care setting.
• Ability to apply hospice principles, industry standards, and regulatory requirements, including Medicare, Medicaid, JCAHO, and ACHC.
• Knowledge of and compassion for terminally ill patients and their families.
• Ability to lead a diverse care team and adapt to patients' emotional and clinical needs across varied backgrounds.
• Strong interpersonal, organizational, and leadership skills.
• Competency in clinical documentation and technology systems.

Nice To Haves

• Hospice RN case manager experience.
• Bachelor of Science in Nursing (BSN).
• Previous leadership, team management, or supervisory experience in hospice or home health.
• Familiarity with EMR systems and telehealth platforms.
• Certification in Hospice and Palliative Nursing (CHPN).

Responsibilities

• Oversee and direct patient care services to ensure high-quality hospice care.
• Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits, using clinical judgment and prioritization.
• Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner.
• Lead or facilitate Interdisciplinary Group meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes.
• Mentor, train, and provide clinical support to associates, supporting their development, performance, and compliance.
• Ensure care delivery meets federal, state, and local regulatory standards and company policies and procedures.
• Support performance improvement initiatives, quality assessments, and operational efficiencies.

Benefits

• Competitive pay.
• 401(k) with company match.
• Career advancement opportunities.
• National and local recognition programs.
• Teammate Assistance Fund.
• Medical, dental, and vision insurance for full-time associates.
• Mileage reimbursement or fleet vehicle program for full-time associates.
• Generous paid time off and 7 paid holidays for full-time associates.
• Wellness programs, including telemedicine, diabetes management, and Joint & Spine Concierge Care, for full-time associates.
• Education support and tuition assistance for ASN-to-BSN and BSN-to-MSN programs for full-time associates.
• Free continuing education units (CEUs) for full-time associates.
• Company-paid life and long-term disability insurance for full-time associates.
• Voluntary benefits, including pet, critical illness, accident, and long-term care coverage, for full-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree