Patient Care Representative

WELL Health Diagnostic Centres • Mississauga, ON

16h • Onsite

About The Position

WELL Health Diagnostic Centres is looking for a skilled Patient Care Representative who will be responsible for the first impression when patients enter the clinic and physician/provider support. The PCR may also provide coverage from time to time for other administrative roles throughout the clinic.

Responsible for the overall patient flow of the clinic including reception and clerical duties. Schedule appointments and register for procedures as needed. Receive, process, and direct patients following established procedure and documentation requirements. Assist patients as required to coordinate patient flow. Maintain accurate patient records and filing systems. Input patient data from affiliate clinics. Provide a professional demeanor and a positive image for the department and facility by receiving, processing, and directing professional and non-professional staff, patients and visitors in a pleasant and courteous manner.

Requirements

• 0-2 years of related experience.
• Diploma in Medical Office Administration or related field.
• Computer literacy.
• Minimum typing speed of 35wpm.
• Must have excellent telephone etiquette.
• Good command of the English language, excellent communication, organizational and interpersonal skills are required.
• Ability to work independently and as part of a team.
• Adherence to PHIPA.
• A strong ability to multi-task.
• Maintain competence in position by attending staff meetings.

Nice To Haves

• CPR & First Aid Certification is encouraged.

Responsibilities

• Greet incoming patients or physicians, as per script.
• Obtain required patient identification, documentation and history following guidelines.
• Ensure patient has followed correct preparation for their exam.
• Ensure inquiries are answered or referred to the appropriate person.
• Assist patients requiring help in mobility.
• Maintain a clean and tidy reception area as per infection prevention and control guidelines.
• Schedule patients in a timely and efficient manner, ensuring to adhere to standardization protocols. Ensure urgent patients are seen on a priority basis. If clinic does not offer requested procedure, assist the physician or patient in locating a procedure time at another MHC clinic.
• Assist Clinic Leader with turnaround report and private pay documentation.
• Assist technologist in preparing patients for diagnostic testing, including but not limited to changing, guiding, assisting in mobility, cleaning etc.
• Perform ECGs, Holter hookup, blood pressure, take vitals, collect basic information from patients etc., if trained to do so.
• Work alongside and assist physicians, as required, to ensure their practice runs smoothly and efficiently; including but not limited to locating reports, scheduling appointments, coordinating schedules, biopsies, etc.
• Assist with workflow of the clinic.
• Ensure all documentation and requests are received by the ordering physician and billing party in a timely manner. Patient confidentiality is mandatory.
• Maintain accurate patient records and filing systems (in accordance with Company and Ministry of Health requirements).
• Operate specific office equipment related to secretarial duties (i.e., computer, computerized telephone, photocopier and fax machine, etc.).
• Observe and report all malfunctions in office equipment.
• Follow manufacturer's guidelines for operation, maintenance and minor troubleshooting.
• Maintain all required logbooks for infection prevention and control protocols.
• Ensure patient reports are delivered, distributed, and faxed expediently, where applicable.
• Maintain patient confidentiality.
• All company and government regulations are to be followed.
• Routine cleaning of work area and equipment to be done as scheduled or needed.
• Assist other staff members when the workload is completed or as assigned for the smooth, effective functioning of the entire department and facility.
• Maintain and adjust to staffing rotation pattern as directed by manager or delegate.
• Have a cheerful, positive attitude and the ability to work effectively with others as well as the ability to work independently and treat everyone with respect, dignity, and kindness.

Benefits

• Employee assistance program (EAP)
• opportunity to travel to other WELL Health Diagnostic Centres locations and earn travel premium & mileage
• partnered with many schools & colleges to encourage continuing education programs
• Sign on bonus for specific locations
• relocation benefits to assist candidates to help with relocation expenses
• competitive wages
• medical and dental benefits
• training & development assistance
• various corporate discounts
• unique benefits
• referral bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree