Patient Care Representative
Bethesda Health Clinic•Tyler, TX
•Onsite
About The Position
Responsible for delivering outstanding customer service while performing a variety of patient relations, clerical and business office functions that are necessary for the daily operation of the adult clinic.
Requirements
- High School Diploma or equivalent.
- Bilingual is a must
- Ability to work Saturdays (up to 1 time per month)
Responsibilities
- Provide excellent customer service
- Check patients in and out efficiently
- Collect patient fees, bill accordingly and balance cash drawer daily.
- Schedule, reschedule and cancel patient appointments
- Call patients to remind them of upcoming appointments
- Answer and return phone calls in a timely and courteous manner.
- Ability to translate phone calls, in-person conversations and medical visit information between patients and other essential staff.
- Ensure patient inquiries are handled in a professional and expeditious manner
- Abide by discretion and PHI guidelines by maintaining confidentiality of all doctor and patient information
- Maintain effective communication with other individuals, departments and third parties as necessary
- Assist patients with filling out forms and answering any questions
- Ability to work under pressure, handling multiple tasks
- Understands, supports and demonstrates Bethesda’s Core Values
- Verify patient demographic information
- Create patient portal accounts and assist with resetting passwords
- Be fully knowledgeable in the patient admissions process and answer patient questions
- Check messages and orders several times daily
- Have the ability to successfully navigate an Electronic Medical Records system
- Other duties as they are assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
