Patient Care Representative

Shields Healthcare of Cambridge•Brighton, MA

19h•Onsite

About The Position

The Patient Care Representative will contribute to the goals of Shields Health Care Group by providing exceptional customer service with professionalism, efficiency, and accuracy. This role involves greeting patients, managing check-in processes, handling administrative tasks, and ensuring smooth patient flow. The representative will also be responsible for maintaining patient confidentiality, processing mail, preparing for upcoming appointments, and supporting customer care operations. Keeping management informed of any relevant situations and staying current with policy changes are also key aspects of this position.

Requirements

High School Diploma required.
Excellent communication skills and computer proficiency required.
Attention to detail and typing accuracy required.
Ability to follow instructions with minimal supervision.
Proven ability to multitask and exceed customer expectations is required.
Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.

Nice To Haves

Medical office or healthcare administration courses preferred.
Knowledge of anatomy, medical terminology and insurance requirements is preferred.

Responsibilities

Greet patients, collect necessary copay/deductible/co-insurance and explain the consent form to be completed.
Assist patients with iPad check-in process, ability to troubleshoot and provide feedback.
Recognize and utilize when language services are needed.
Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
Work in collaboration with technologists/radiologists to ensure proper patient flow.
Process outgoing and incoming US and inter-office mail and UPS deliveries.
Prepare set up for next day’s appointment schedule and communicate any potential issues.
Provide and respect confidentiality of all customer groups.
Verify and enter necessary information into our systems.
Respond appropriately to scheduling emergency patient situations.
Support Customer Care with machine utilization by filling the template (Utilizing waitlist, 1/1 and 7/4).
Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
Remain current on any changes in policies or procedures that modify daily work functions.
Maintain co-pay/petty cash accuracy and make daily bank deposits.
Assist with on-boarding and training of new employees.
Performs other related duties as required.
Work to maintain survey return rates in conjunction with company guidelines and goals.
Workflow in collaboration with multi-departments to ensure efficiencies.