Patient Care Representative

Virginia Eye Institute•Richmond, VA

20d•Onsite

About The Position

The Virginia Eye Institute (VEI) is seeking a Patient Care Representative for their Reynolds location. VEI is a large, dynamic practice with eight locations and an ambulatory surgery center, focusing on ophthalmology and optometry. This role requires a passion for excellent patient care, reliability, outstanding patient service skills, and the ability to work independently while being a team-player. The ideal candidate will be friendly, motivated, organized, possess a caring demeanor, and be able to build patient rapport. High productivity, eagerness to learn, and a drive to succeed are essential. This position is responsible for creating a welcoming environment, accurate data entry of patient information (demographic, insurance, financial), and collecting patient payments.

Requirements

Minimum education: HS diploma or equivalent
Previous experience working in medical office or hospital registration
Strong interpersonal communication skills, including the ability to establish and maintain effective relationships with patients, physicians, management, and co-workers
Ability maintain a high degree of confidentiality
Demonstrates attention to detail

Nice To Haves

Associates degree or some college education in business or medical related field

Responsibilities

Handles patient scheduling for outpatient and other ancillary department visits
Checks the database for available preferred schedules to meet patient’s first choice for dates and times
Confirms future appointments as well as any changes to existing appointments with patients via phone
Conducts follow-up phone reminders as well as other avenues (e.g., SMS, E-mail)
Performs insurance verification, determines eligibility for services, and informs patients of the financial responsibility for services
Collects insurance and demographic information and updates the system as needed while the patient is still on the phone or in person
Communicates estimate of charges as applicable prior to patient appointment
Ensures that all necessary insurance eligibility and authorizations is complete prior to appointment
Provides non-clinical instructions to patients as needed to help the patients manage expectations if any preparation is needed
Works collaboratively with clinical departments in coordinating schedules to ensure seamless and positive patient experience
Responsible for delivering results for key performance indicators as established by the Clinic Manager
Must be able to follow detailed instructions and perform repetitious tasks
45 wpm typing required